Victoria Odewale
Summary
Customer-focused and organized professional with a background in Business Administration, Marketing, and Project Management. Experienced in customer communication, relationship building, and administrative support through marketing and client facing roles. Holds a master's degree in Project Management in the UK and is seeking to build a career in customer service and relationship management within the financial services sector.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Facilities & Operations Assistant
Jani king
, UK
2025.02 - Current
- Responded to Client feedback and maintain high operational standards
- Monitored compliance with workplace procedures and hygiene standards, ensuring a safe and efficient environment
- Supported daily operational activities and ensured tasks were completed efficiently by team members
- Maintained high standards of organization, reliability, and attention to detail
- Demonstrated strong communication teamwork skills within fast-paced working environments
Marketing Assistant
Uniplan Integrated Service
Ibadan
2024.01 - 2024.11
- Compiled and reviewed consumer data on patterns and preferences for marketing information
- Demonstrated professionalism and effective communication when dealing with customers
- Responded to customer enquires and provided information about services
- Worked collaboratively with team members to achieve organizational goal
- Managed multi-channel advertising campaigns to support sales objectives
Customer Care Intern
Ison Experience
Ibadan
2023.11 - 2023.12
- Developed Interpersonal Relationship
- Assisted with Handling Customer enquiries and support request
- Handled Incoming calls and emails, ensuring prompt response
- Maintained accurate records and handled sensitive information professionally
- Developed communication and customer relationship skills
Education
Master of Science - Project Management
University of Salford
Salford, UK 2025.01 - 2026.01
Bachelor of Science - Business Administration
Bowen University
Iwo, Nigeria 2021.06 - 2023.07
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Relationship Management
- Team Collaboration
- Time Management
- Attention to Detail
- Customer feedback analysis
- Data Entry & Record Keeping
- Conflict resolution
- Client Engagement
CERRTIFICATIONS
- Bizmarrow Technologies center for ICT and computer training. Certified course in Data Analysis & Visualization using Excel.
- Institute of Art Management & Professionals (IAP). Certifies professional management course in HUMAN RESOURCE MANAGEMENT. ISO QMS certified.
Timeline
Facilities & Operations Assistant
Jani king
2025.02 - Current
Master of Science - Project Management
University of Salford
2025.01 - 2026.01
Marketing Assistant
Uniplan Integrated Service
2024.01 - 2024.11
Customer Care Intern
Ison Experience
2023.11 - 2023.12
Bachelor of Science - Business Administration
Bowen University
2021.06 - 2023.07