VICTORIA NEILL
Newport
Summary
Experienced ex-civil servant with a strong background in government administration. Proficient in disability-related products and benefits, showcasing an ability to adapt to various priorities. Demonstrates excellent organizational skills and consistently meets demanding targets. Committed to process improvement and effective multitasking in high-pressure environments.
Overview
17
17
years of professional experience
Work history
APPLICATION EXPERIENCE ADVISOR
Motability Operations
Bristol, England
2023.07 - 2026.03
- Communicating with a range of customers, dealers and internal stakeholders verbally and in writing.
- Responsible for supporting the application process for both car dealerships and Motability scheme customers across phone, email and live chat.
- Managing my own time independently whilst working as part of a team.
- Adhering to the data protection act at all times and complying with the company standards and procedures.
- Working on the 1link system to approve payments for fleet work.
- Liaising with adaptation installers.
ADMINISTRATION OFFICER
Department for Work and Pensions
Cwmbran, South Wales
2009.04 - 2023.01
- Handle claims for disability benefits, process changes in circumstances, calculate and release payments and calculate overpayments.
- Deal with changes to claimants’ Personal Independent Payments claims via the phone or in writing.
- Leverage information from different sources including hospitals, care homes, support workers or family members to make key decisions and ensure that no conflicting evidence has been provided to the department.
Education
OCR - Word processing - Level 2, Text processing - Level 2, Audio Transcription - Level 2, Computerised Accounts - Level 2
College Gwent, Nash College
NewportGCSEs -
St. Joseph’s RC High School
Newport06.2002
Skills
- Office administration
- Civil service experience
- Benefits advising
- Benefits administration
- Policy adherence Data protection expertise
- Administrative management
- Administrative task management Problem troubleshooting Risk mitigation strategies
- Administrative efficiency improvement
- Client support
- Customer service excellence
- Customer service
- relationship management
- Customer communication
- Relationship building
- Communication skills
- Effective communication skills Relationship building Collaboration with stakeholders Trust development
- Problem-solving
- Planning and problem resolution Issue investigation and resolution Logical thinking Practical approach Forecasting skills
- Information technology
- MS Office proficiency Report generation Spreadsheet management Document creation
- administrative assistance
- Welfare benefits advice Client support Policy knowledge Case management
- client assistance
- client consultation
- Resource allocation
- Data management
- Report generation
- Business correspondence
- Operational efficiency
- Client engagement
- Quality control
- Data security
- Microsoft Office
- Initiative-taking
- Reliability
- Collaborative effort
- flexible
- Analytical thinking
- Multitasking skills
- Time optimization
- Communication skills
- Interpersonal skills
INTERESTS
Reading, Travelling, Cycling, Decorating
Timeline
APPLICATION EXPERIENCE ADVISOR
Motability Operations
2023.07 - 2026.03
ADMINISTRATION OFFICER
Department for Work and Pensions
2009.04 - 2023.01
OCR - Word processing - Level 2, Text processing - Level 2, Audio Transcription - Level 2, Computerised Accounts - Level 2
College Gwent, Nash College
GCSEs -
St. Joseph’s RC High School