Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Victoria Midgley

Bebington,Merseyside

Summary

I am a dedicated professional with extensive experience in client communication. I possess strong interpersonal skills and have an excellent track record in record management. My experience encompasses involvement in community outreach programs, relationship development, and community support. I am a trained community champion specialising in health and well-being, utilising skills such as active listening and reflective practice, while maintaining confidentiality and adapting to various situations. I am passionate about advocating for health and well-being through case studies and consistently demonstrate a friendly, positive, and approachable demeanor.

I am a loyal employee with a solid understanding of training and mentoring . I am a dedicated team player with a proven record of proactive support to my team. I am always ready to take on new challenges and responsibilities to progress and support my team. With strong organisational skills, I excel both independently and as part of a team. I am dedicated to enhancing lifestyle outcomes for the members of my community.

Overview

24
24
years of professional experience

Work history

Community Connector

Involve Northwest
Wirra, Merseyside
05.2023 - Current
  • Encouraged social participation by accompanying users to social activities and community events, helping to reduce social isolation.
  • Built positive, productive client relationships for enhanced social support. and sign posting to relevant services.
  • Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
  • Promoted inclusion, maintaining positive links with variety of community organisations.
  • Promoted independence, autonomy and positive well being when working with vulnerable adults and children. Empowering community members to access local and national support.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept detailed, accurate records for well-maintained continuity between support staff.
  • Maintained strict confidentiality at all times, adhering to relevant company policy and GDPR regulations.
  • Built positive working relationships with colleagues, families and external organisations and professionals.
  • Working with individuals to help them to develop and work towards their goals

Community engagement officer

Christ Church Higher Bebington
Bebington, Merseyside
03.2022 - 04.2023
  • Built and maintained rapport with community residents , charities and local support services
  • Introduced a range of covid recovery activities back into the community
  • Helped prevent isolation .
  • Created and coordinated a large range of community, social and fund raising events.
  • Recruited and managed volunteers from a range of back grounds.
  • Built positive, productive client relationships for enhanced social support.

Self Employed Home Help

Sole Trader
Bebington, Merseyside
09.2012 - 02.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Maintained a data base of customers and completed annual account efficiently and on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Internal auditor

Subway
Wirral / North Wales, Merseyside
08.2007 - 09.2012
  • Drew up annual Internal Audit Plan based on key health and safety risks and legislation.
  • Updated Management regularly, reporting significant internal control issues.
  • Conducted regular reviews and official audits to validate record keeping and controls.
  • Carried out spot checks on restaurants ensuring health and safety compliance.

Account manager

Yorkshire Bank
Leeds, West Yorkshire
09.2001 - 07.2007
  • Delivered high level of service to internal and external clients
  • Delivered exceptional customer service, addressing customer queries .
  • Oversaw a large account portfolio to deliver top-quality account services.
  • Generated KPI reports to illustrate overall performance.
  • Addressed account inquiries and provided updated data from CRM software.
  • Built rapport with new and existing customers from diverse cultural backgrounds.

Education

NVQ Level 2 - Health and social care

Open University
Milton Keynes
09.2001 - 06.2002

Bachelor of Arts - Theology and Religious Studies

University of Leeds
Leeds
09.1998 - 06.2021

NVQ Level 3 - Health And Wellbeing

Community Champion Level 3
Wirral
09.2024 -

Wirral Grammar School For Girls

Skills

  • Client communication
  • Interpersonal skills
  • Accurate record-keeping
  • Community outreach programmes
  • Empathetic listening
  • Confidentiality
  • Flexible approach
  • Upbeat, outgoing and positive
  • Health And Well being Level 3
  • Case Studies
  • Flexible Approach
  • Calm under pressure

Affiliations

  • Walking
  • Crochet and Craft
  • Concerts and Festivals

Timeline

NVQ Level 3 - Health And Wellbeing

Community Champion Level 3
09.2024 -

Community Connector

Involve Northwest
05.2023 - Current

Community engagement officer

Christ Church Higher Bebington
03.2022 - 04.2023

Self Employed Home Help

Sole Trader
09.2012 - 02.2022

Internal auditor

Subway
08.2007 - 09.2012

Account manager

Yorkshire Bank
09.2001 - 07.2007

NVQ Level 2 - Health and social care

Open University
09.2001 - 06.2002

Bachelor of Arts - Theology and Religious Studies

University of Leeds
09.1998 - 06.2021

Wirral Grammar School For Girls

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Victoria Midgley