Victoria Marriott

• Encouraged innovative thinking in the team, fostered an environment of growth and development.
• Optimised workflow procedures with strategic planning and team coordination.
• Managed inventory efficiently to minimise stockouts and overstock situations.
• Created a collaborative work environment for positive team dynamics.
• Directed safety protocols implementation, created safer workplace conditions.
• Applied lean principles to operations management, reduced waste significantly.
• Implemented quality control measures, enhanced product standards.
• Led teams to achieve business objectives on time and within budget constraints.
• Improved operational efficiency by streamlining processes and implementing strategic plans.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Identified bottlenecks, implemented solutions, increased productivity.
• Analysed performance metrics, identified areas for improvement in operations management.

Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

• Assisted in recruiting, hiring and onboarding store staff.
• Set SMART goals for store team, developing staff abilities and increasing sales performance.
• Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
• Led regular staff performance reviews to provide guidance and support for individual development.
• Kept awareness of competitor activity and developed ideas to promote store.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Completed opening and closing procedures each day.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Acted as liaison between staff and management to improve store performance.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Challenged and inspired team members to achieve business results.
• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Maximised profitability through efficient budgeting and identified opportunities for growth.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Understood what drives overall business success and prioritised and delivered quality results.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.

• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Hired and trained dedicated and high-achieving sales teams.
• Produced regular reports with in-depth detail of sales performance.
• Allocated sales resources based on quarterly KPI targets.
• Set highest personal performance standards for self.
• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Achieved exceptional client satisfaction feedback and ratings.
• Created and directed sales team training and development programmes.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Resolved conflicts by acting as mediator and rule enforcer as appropriate.
• Conducted periodic performance reviews for direct reports.
• Delivered KPI targets and improvements on consistent basis through excellent leadership.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Rotated merchandise and displays to feature new products and promotions.
• Delegated tasks and reacted to changing workloads to maintain efficient operations.
• Set daily priorities and communicated targets, motivating teams to achieve them.