Victoria Marfleet
Colchester
Summary
Detail-oriented professional with a strong foundation in customer service and event coordination. Demonstrates exceptional organisational competence and attention to detail, ensuring punctuality and efficiency in all tasks. Skilled in handling international travel arrangements and correspondence, with a proven ability to maintain self-motivation in dynamic environments. Committed to enhancing customer experiences through effective communication and meticulous planning.
Overview
23
23
years of professional experience
Work history
Business Development and Marketing Manager
WS Solutions Limited
Colchester , Essex
01.2025 - Current
- Identifying and researching new business opportunities, including markets, trends, and potential clients.
- Developing and implementing strategies to acquire new customers and expand into new markets.
- Building and maintaining relationships with clients and partners
- Generating leads through various channels, including cold calling, networking, and online outreach.
- Creating and delivering sales presentations and proposals.
- Coordinating trade events, travel and accommodation.
Event Management
Freelance
Colchester , Essex
11.2022 - Current
- Facilitated event management, ensured successful execution.
- Liaised with florists, caterers and other vendors for comprehensive event management.
- Assisted in budget preparation to ensure cost-effective event management.
- Assisted guests with queries or concerns promptly, enhancing overall experience at each event.
- Booked venues, arranged technical and catering service providers and created programmes for event activities.
- Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
- Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image.
- Handled administrative requirements for events to manage contracts, payments and records.
- Negotiated costs with suppliers to maximise event budget.
- Researched venues, vendors and suppliers to procure comprehensive list and secure quality, cost-effective agreements.
Executive Assistant and Customer Care
MCL
Colchester , Essex
11.2022 - 12.2024
- Implemented new document management systems, improving data accessibility and security within the firm.
- Filed reports timely to keep executives informed about departmental progress.
- Coordinated all logistical aspects of corporate events leading to organised and successful functions.
- Managed complex travel arrangements to ensure seamless business trips.
- Provided exceptional customer service, resulting in increased client satisfaction.
- Took minutes during meetings accurately preserving crucial details for future reference.
- Coordinated events by managing budget, logistics and event.
- Coordinated with multiple teams, enhancing overall project coordination and productivity.
- Liaising with homeowners on move in to completed residential projects and assisting with defect's between homeowner and trades.
- Enhanced customer satisfaction by resolving complaints efficiently. Escalated complex issues, ensured timely resolution.
- Complied diligently with data privacy rules, safeguarded confidential client information.
- Devised workflow improvements for quicker response times.
Account manager
Welsman Services
Colchester , Essex
02.2002 - 11.2022
- Managed key partnerships by maintaining strong relationships with corporate clients and Emergency Services/Blue Fleet sector operations.
- Conducted product demonstrations for prospective corporate clients leading to more closures of deals.
- Conducted regular reviews of key performance indicators, leading to operational improvements.
- Led negotiations on contract terms and pricing structures, securing favourable agreements and maximising profitability.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Generated KPI reports to illustrate overall performance.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Facilitated secure data transfer to support confidential operations.
- High Level Metropolitan Police security vetting clearance obtained to be able to deal with sensitive information within the blue fleet sector.
Education
GNVQ - Art and Design
Colchester Institute
ColchesterGCSEs - GCSE A*|C
St Mary's School
Colchester, EssexSkills
- Self-motivation
- Customer Service orientated
- Punctuality assurance
- Event coordination
- International travel arrangements
- Correspondence handling
- Attention to Detail
- Organisational competence
Additional Information
Interests
A love of travel, new experiences and spending time on the water with family and friends.
Timeline
Business Development and Marketing Manager
WS Solutions Limited
01.2025 - Current
Event Management
Freelance
11.2022 - Current
Executive Assistant and Customer Care
MCL
11.2022 - 12.2024
Account manager
Welsman Services
02.2002 - 11.2022
GNVQ - Art and Design
Colchester Institute
GCSEs - GCSE A*|C
St Mary's School
Similar Profiles
Luis ArredondoLuis Arredondo
Mud Engineer at WS Energy ServicesMud Engineer at WS Energy Services
Alan NissAlan Niss
Traffic Control Flagger at WS BarricadeTraffic Control Flagger at WS Barricade
Subhasri MitraSubhasri Mitra
Wireless Systems Developer at WS AudiologyWireless Systems Developer at WS Audiology
Elaine AlexanderElaine Alexander
Assistant Director / Children's Librarian at Deep River Public LibraryAssistant Director / Children's Librarian at Deep River Public Library
Glenn MedeirosGlenn Medeiros
Master Plumber at Self-employeedMaster Plumber at Self-employeed