Victoria Lyons
Bolton,Greater Manchester
Summary
I'm an experienced public sector professional with nearly 40 years of expertise in the Housing and University sectors, excelling in diverse customer-facing, administrative and strategic roles.
Overview
41
41
years of professional experience
Work History
Project Officer
Be One Homes
06.2017 - Current
- Contributed to the CX project by mapping, building, testing, and implementing Revenue Services processes in the new CX Housing Management system.
- Researched and coordinated projects in Revenue Services team, focusing on process improvement to enhance service delivery
- Developed training notes and procedure guides for Income Management processes to support team knowledge and compliance
Rent Officer
Bolton at Home
11.2014 - 06.2017
- Negotiated arrears payments and secured continued rental income with tenants.
- Secured rent payments through effective implementation of Bolton at Home processes and procedures.
- Represented Bolton at Home at possession hearings in the County Court.
- Guided tenants in accessing financial assistance and support services to ensure housing stability.
- Balanced enforcement actions with practical support, minimising eviction risks for tenants.
Student Data Adminstrator
University of Bolton
06.2013 - 11.2014
- Administered personal student record databases to ensure accurate and accessible information.
- Maintenance of accurate records of student grades and awards
- Coordinated Exam Boards by organising schedules, venues, and participant communications.
- Organised degree award ceremonies by coordinating invitations, allocations, schedules, rooms, and attendee details, enhancing ceremony experience for graduates and guests.
Departmental Administrator (Philosophy)
Univerity of Wales Lampeter
01.2008 - 03.2013
- Provided comprehensive administrative support to the Department, ensuring efficient delivery of Programmes of Study
- Recorded assessment marks, Exam Board decisions, and awards accurately to maintain integrity of academic records
- Organised residential courses for Distance Learning Postgraduate students to enhance their learning experience
- Provided dedicated support to the Head of Department's activities
Healthy Schools Coodinator
Staffordshire County Council
04.2005 - 12.2007
- Liaised with schools pursuing Healthy Schools status, maintained databases, organised and coordinated Award ceremonies, and provided administrative support to Healthy Schools consultants and Coordinator.
- Administered Healthy Schools Programme, ensuring efficient operations and support for schools seeking Healthy Schools status.
- Recorded accurate minutes and maintained essential records to support programme activities.
Extended maternity leave
None
04.2003 - 04.2005
- Cared for young children at home
Housing Officer
Southern Housing Group
Brighton
10.1992 - 04.2003
- I had full responsibility for all aspects of Housing Management in the property portfolio that I managed. Main duties included
- prevented and minimised rent arrears through enforcement actions, including court proceedings that ensured timely rent recovery.
- representing the Landlord in Possession hearings in the County Court
- General tenancy management, including conflict management, by dealing with neighbour disputes and nuisance cases.
- Interviewing prospective tenants and letting empty properties.
- managed general estate operations with oversight of maintenance contracts and budget allocations to maintain property standards.
- collaborated with agencies, including mental health teams, substance misuse workers, social workers, probation officers, and the police to address tenant needs and community issues.
- I also spent a year seconded to the IT department where I developed and project-managed a new automated rent arrears recovery system, and delivered training on the implementation and roll-out of this system.
Housing Officer
Crawley Borough Council
Crawley
07.1990 - 10.1992
- Performed duties similar to those in the subsequent Southern Housing Group job.
Volunteer Hostel Worker
Reading Cyrenians
Reading
10.1985 - 08.1986
- Full time, residential support worker and housekeeper in a medium-term homeless hostel.
- Performed housekeeping tasks in a medium-term homeless hostel
- Arranged financial, medical and life skills support for residents
- Interviewed for new residents, liaised with partner organisations.
Education
APM Project Management Qualification - Project Management
Blackpool and The Fylde College
Blackpool01-2022
Bachelor of Arts (Hons) - Social Policy and Administration
University of Sussex
Brighton01-1990
A-Levels -
Orwell High School
Felixstowe01-1985
Timeline
Project Officer
Be One Homes
06.2017 - Current
Rent Officer
Bolton at Home
11.2014 - 06.2017
Student Data Adminstrator
University of Bolton
06.2013 - 11.2014
Departmental Administrator (Philosophy)
Univerity of Wales Lampeter
01.2008 - 03.2013
Healthy Schools Coodinator
Staffordshire County Council
04.2005 - 12.2007
Extended maternity leave
None
04.2003 - 04.2005
Housing Officer
Southern Housing Group
10.1992 - 04.2003
Housing Officer
Crawley Borough Council
07.1990 - 10.1992
Volunteer Hostel Worker
Reading Cyrenians
10.1985 - 08.1986
APM Project Management Qualification - Project Management
Blackpool and The Fylde College
Bachelor of Arts (Hons) - Social Policy and Administration
University of Sussex
A-Levels -
Orwell High School