Open To Work
Victoria Louise Moore
Ashbourne,United Kingdom
Summary
I am polite and pleasant to both customers and other members of staff. I understand that it is important to maintain a professional manner in the work place when dealing with any customer interaction whether this is an internal or external consumer. I have good communication skills and relish the opportunity to interact with people of all ages and social backgrounds. I consider myself to be hardworking, reliable and responsible. I am always willing and keen to learn and to share my knowledge and experiences to enhance my own experience but also that of others. I have a strong competitive side and like to do everything to the best of my ability. I have drive and ambition and want to motivate and inspire the people I interact with. As a general Manager i take pride in my pub and dont just see it as a job its my home i thrive on challenges and beating budgets i have excellent control of my business and always have the respect of my guest i treat all the guests with the same respect new or old I have 100 % gemv results Good stock contro
Overview
35
35
years of professional experience
Work History
Kitchen Manager
Derbyshire county council
Ashbourne
01.2023 - Current
- Managed kitchen staff to ensure smooth daily operations.
- Oversaw food preparation and presentation to meet quality standards.
- Implemented safety and hygiene practices in kitchen environment.
- Coordinated inventory management and ordering of kitchen supplies.
- Trained new staff on cooking techniques and equipment usage.
- Scheduled shifts and maintained staff productivity in busy periods.
- Developed menus in alignment with dietary guidelines and preferences.
- Collaborated with other departments to optimize service delivery.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Developed and implemented kitchen policies, procedures and quality standards.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
General Manager
Star Inn Stone Staffordshire
Stone, Staffordshire
08.2019 - Current
- Marstons plc
General Manager
Britannia Greeneking pubs
07.2014 - Current
Limited Company Director
AMBER TAVERNS
Hanley
03.2013 - 10.2013
General Manager
SYNDICATE HANLEY BRAMWELL PUBS LIMITED
Hanley
02.2011 - 03.2013
General Manager
The Engine Room
02.2006 - 01.2011
- Accountability of the business profit and loss
- People management: recruitment, training, development, rotas, performance
- Labour control
- Leadership and training the team challenge 21, health and safety, cosh, induction training
- Control of p&l and other financial reporting daily and weekly accountants
- Cost and control management of stock and wastage costs and other outgoings
- Meeting targets
- Ensuring every department of the pub operates to company standards and quality and service
- Proactively promote the pub/business to increase revenue
- Bramwell pub company
Checkout Operator
Morrison
Leek
01.2004 - 12.2006
HCSW (Health Care Social Worker)
St Edwards Hospital
01.1991 - 12.2004
Relief Manager
Penny Black
Cheadle Hulme, Cheshire
- As a relief manager I have been able to adapt my knowledge and skills to manage several different public houses. This has included property security, staff management and financial responsibilities.
- Managed on 5 separate occasions at Penny Black
- The Yard, Stafford
- The Academy, Cannock
Education
7 GCSE’s Pass - Including English
Skills
- Food safety
- Menu development
- Inventory management
- Labor cost control
- Quality assurance
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Performance evaluation
- Effective communication
- Problem solving
- Time management
- Relationship building
- Operational efficiency
- Food safety compliance
- Event planning support
- Vendor relations
- Sanitation standards
- First aid
- Staff management
- Motivational style
- Kitchen management
- Employee monitoring
- Recruitment
- Recruitment and hiring
- Sales projections
External Qualifications Training
- Assistant Manager Interview Preparation Course, 03/01/10
- Management and Development Programme, 07/01/08
- Level 2 Award on Food Safety in Catering, 07/01/12
- Personal License, 05/01/08
- Assistant Manager Assessment, 02/01/06
- A-Level Sociology and Psychology, 01/01/99
- Control and Restraint and Management of Aggressive Behaviour, 01/01/99
- NVQ Level 1,2 & 3 Personal Care, 01/01/92
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
£94000/yr - £200000/yrTimeline
Kitchen Manager
Derbyshire county council
01.2023 - Current
General Manager
Star Inn Stone Staffordshire
08.2019 - Current
General Manager
Britannia Greeneking pubs
07.2014 - Current
Limited Company Director
AMBER TAVERNS
03.2013 - 10.2013
General Manager
SYNDICATE HANLEY BRAMWELL PUBS LIMITED
02.2011 - 03.2013
General Manager
The Engine Room
02.2006 - 01.2011
Checkout Operator
Morrison
01.2004 - 12.2006
HCSW (Health Care Social Worker)
St Edwards Hospital
01.1991 - 12.2004
Relief Manager
Penny Black