Victoria Lewin
Shebdon,Staffordshire
Summary
Dedicated professional with expertise in customer service excellence and team leadership, adept at supporting staff and fostering collaboration. Demonstrates exceptional communication and interpersonal skills, maintaining composure under pressure while making informed decisions in high-stress situations. Committed to public safety awareness, problem solving, and conflict resolution, ensuring efficient time management and organisation. Proficient in administration and record keeping with a keen attention to detail, leveraging IT skills across various systems for accurate data entry and record management. Aspires to further enhance operational efficiency through strategic teamwork and innovative solutions.
Seeking to transfer strong operational, safety-focused, and customer service skills into a Train Driver role, with a strong commitment to reliability, professionalism, and passenger safety.
Overview
13
13
years of professional experience
14
14
years of post-secondary education
Work history
Force Contact Handler Supervisor
West Midlands Police
Birmingham, West Midlands
06.2020 - Current
- Manage and support teams handling 101 and 999 emergency calls.
- Provide leadership and guidance in fast-paced, high-pressure situations.
- Ensure excellent customer service standards are consistently maintained.
- Support staff performance, wellbeing, and development.
- Handle escalated incidents professionally and efficiently.
- Maintain accurate records and ensure procedures are followed correctly.
Force control room operator
West Midlands Police
Birmingham
07.2016 - 06.2020
- Updated electronic logs regularly for accurate record keeping.
- Supported Incident Command System operations to maintain workflow efficiency.
- Conducted equipment checks routinely, preventing technical issues from arising during shifts.
- Stayed calm when coordinating response to emergencies.
- Logged incident reports accurately, maintaining a precise record of events.
- Handled emergency calls to ensure public safety.
Traffic Process Office Clerk
West Midlands Police
Birmingham
04.2014 - 07.2016
- Processed incoming post efficiently; distributed correspondence internally promptly enabling swift action on matters requiring attention.
- Handled confidential documents ensuring they remained secure contributing to data protection compliance.
- Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
- Worked within strict procedures and deadlines.
Care assistant
Pro line care
Birmingham, West Midlands
04.2013 - 04.2014
- Provided care and support for elderly residents.
- Assisted with daily living activities while promoting dignity and independence.
- Developed strong communication and interpersonal skills.
- Delivered compassionate support in a professional environment.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Education
Dawley Brook Primary School
Kingswinford, Dudley 09.1995 - 08.2002
GCSEs -
Summerhill Secondary School
Kingswinford 09.2002 - 08.2007
Stourbridge College
Stourbridge, Dudley 09.2007 - 09.2008
Dudley College
Dudley 09.2008 - 09.2009
Skills
- Customer Service Excellence
- Team Leadership & Staff Support
- Communication & Interpersonal Skills
- Calm Under Pressure
- Decision Making in High-Stress Situations
- Public Safety Awareness
- Problem Solving & Conflict Resolution
- Time Management & Organisation
- Administration & Record Keeping
- Teamwork & Collaboration
- Attention to Detail
- IT skills on various systems
- Accurate data entry and record management
References
References available upon request.
Timeline
Force Contact Handler Supervisor
West Midlands Police
06.2020 - Current
Force control room operator
West Midlands Police
07.2016 - 06.2020
Traffic Process Office Clerk
West Midlands Police
04.2014 - 07.2016
Care assistant
Pro line care
04.2013 - 04.2014
Dudley College
09.2008 - 09.2009
Stourbridge College
09.2007 - 09.2008
GCSEs -
Summerhill Secondary School
09.2002 - 08.2007
Dawley Brook Primary School
09.1995 - 08.2002