Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VICTORIA LECHON

ASSISTANT FRONT OFFICE MANAGER
London

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.


Overview

6
6
years of professional experience
23
23
years of post-secondary education

Work History

ASSISTANT FRONT OFFICE MANAGER

Sanderson
LONDON
04.2024 - 04.2025
  • Managed daily operations to ensure smooth workflow.
  • Worked closely with other departments to enhance overall service quality.
  • Attending to the morning meeting with GM and HOD.
  • Using and managing PMS (Opera Cloud/ Nuvola/ SotpaykReview pro/ Docusing /Forth)
  • Use of Accor Platform (Resa/ Hotel Lin
  • Handling staffing issues, including absences, discipline, and hiring in coordination with HR.
  • Delivered high-quality customer service, resulting in increased loyalty.
  • Enhanced guest satisfaction by efficiently handling enquiries and complains.
  • Leading, scheduling, and training front office staff (receptionists, night auditors, bell staff, rota).
  • Conducting performance reviews and managing team development.(Appraisal)
  • Maximised room occupancy at best rates, contributing to 95% hotel revenue.
  • Conducted regular meetings with staff to address issues and implement solutions.
  • Assisted in budget planning which helped control expenses effectively.
  • Trained new staff members for improved team performance.
  • Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
  • Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
  • Optimised financial performance by effectively monitoring and maintaining operation and overhead costs.
  • Promoted up-selling strategies among the team that elevated revenue generation significantly.


RECEPTION MANAGER/ DM

The Royal Horseguards
01.2023 - 03.2024
  • Attending the morning meeting with GM and Head of Departments.
  • Updating Fourth, monitoring staff clock ins/out.
  • Taking care of the Team members Rota.
  • Deal with VIPs, special requests, and complaints personally.
  • Supporting the FOH Manager in his duties and assisting with the hiring process, orders requisition, team outs.
  • Weekly going through the Pay Masters list to close or follow up with outstanding billings.
  • Act as Manager on Duty (MOD) during shifts – full authority in absence of senior management.

ASSISTANT FRONT DESK MANAGER

Indigo Kensington
06.2022 - 12.2022
  • Covering the reception manager role when required.
  • Acknowledging and quickly handling guest complaint and report it to the RM or GM.
  • Checking the arrival list focusing on rooms allocation and guest special requests.
  • Leading the day/ night team.
  • Checking the departures list going through all in house guests bill.
  • Replaying online feedbacks.
  • Working under pressure managing phone calls and multiple priorities.

GUEST EXPERIENCE SUPERVISOR/ DM

The Guardsman
11.2021 - 06.2022
  • Protel PMS.
  • Covering Duty Manager Shifts.
  • Training and supporting new starters on hotel Property Management Systems.
  • Responsible for room allocations, reservations check, rates check, credit check.
  • Providing a 5
  • Service to the guest.

FRONT DESK SUPERVISOR/ DM

AC Quays (Manchester)
11.2019 - 09.2020
  • Managing Marriott Banvoy rewards program.
  • Covering Duty Manager Shifts.
  • Development and training of the team members.
  • Managing extranet. (Booking.com/ Expedia)
  • Resolving all invoice queries.

ASSISTANT FRONT DESK MANAGER

Senator Parque Central (Spain)
11.2018 - 11.2019
  • Covering the reception manager role when required.
  • Attending the morning meeting with GM and Head of Departments.
  • Development and training of the team members.
  • Resolving all guest queries.
  • Acknowledging and quickly handling guest complaint and report it to the Reception Manager or GM.

Education

Accomodation Higher Degree - Tourism

PAX INSTITUTE
Valencia Spain
09.2004 - 06.2026

Master in Protocol and Event Organization - undefined

SENECA INSTITUTE
01.2020 - 01.2021

Skills

Night audits

undefined

Languages

Spanish
Native

Timeline

ASSISTANT FRONT OFFICE MANAGER

Sanderson
04.2024 - 04.2025

RECEPTION MANAGER/ DM

The Royal Horseguards
01.2023 - 03.2024

ASSISTANT FRONT DESK MANAGER

Indigo Kensington
06.2022 - 12.2022

GUEST EXPERIENCE SUPERVISOR/ DM

The Guardsman
11.2021 - 06.2022

Master in Protocol and Event Organization - undefined

SENECA INSTITUTE
01.2020 - 01.2021

FRONT DESK SUPERVISOR/ DM

AC Quays (Manchester)
11.2019 - 09.2020

ASSISTANT FRONT DESK MANAGER

Senator Parque Central (Spain)
11.2018 - 11.2019

Accomodation Higher Degree - Tourism

PAX INSTITUTE
09.2004 - 06.2026

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VICTORIA LECHONASSISTANT FRONT OFFICE MANAGER