Victoria Lazarevic
Surrey,UK
Summary
Highly organised and proactive professional with experience in a range of fast-paced, client-facing environments. Skilled in managing diaries, preparing accurate documentation, and supporting senior colleagues with efficiency and discretion. A confident communicator who delivers a professional, seamless client experience at all times.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work history
Administrator
Jackson-Stops Estate Agents
2023.12 - 2026.04
- Act as a first point of contact for clients, and solicitors, handling telephone, email, and face-to-face enquiries professionally.
- Excellent organisational skills managing office diary and arranging appointments, meetings, and schedules.
- Open, maintain, and archive client files in line with legal procedures and compliance requirements.
- Assist with ad hoc administrative and legal tasks in a fast-paced office setting, adapting to the demands of the workplace.
- Handle confidential and sensitive information with discretion at all times.
- Undertake audio typing of market appraisals, emails and property brochures accurately and efficiently.
- Scanning, photocopying, and general administrative duties.
- Liaise with colleagues across the firm to ensure smooth workflow and effective client service.
- Support team members and contribute to a collaborative working environment
- Proficient in Reapit CMS and Ravensworth marketing platform.
Ghostwriter - Memoir & Life Stories
Story Terrace
2020.01 - 2026.04
- Sourced commissions by pitching to a specialist memoir publisher, winning five full-length book projects - three of which were for medical consultants.
- Conducted in-depth, structured interviews to draw out clients' life stories with emotional depth and factual accuracy, building trust with individuals sharing highly personal experiences.
- Leveraging AI tools for research, structuring and drafting support while retaining full editorial judgement and authorial integrity throughout.
- Collaborated closely with story editors through draft, revision and final sign-off cycles, maintaining quality and meeting deadlines.
- Handled sensitive subject matter - illness, bereavement and trauma, with professionalism, discretion and care.
Journalist
Freelance
2016.01 - 2026.04
- Pitch, research, and write feature articles and human-interest profiles for regional and national publications, including a profile of Paralympic gold medallist Ollie Stanhope and a wellbeing feature for Surrey Life.
- Manage the full story lifecycle: brief development, interview scheduling, research, writing and editing to deadline.
- Adapt tone, format and narrative structure for different audiences and platforms.
Volunteer Website & Communications Administrator
Molesey Boat Club
2022.09 - 2023.03
- Managed website content updates, digital communications and photo uploads using WordPress.
- Organised the donation and installation of a new defibrillator for the club, and managed ongoing defibrillator checks.
- Organised Basic Life Support training for club members, drawing on clinical background to improve emergency preparedness within the community.
Patient Services Administrator
Dorking Medical Practice
2019.01 - 2020.03
- Client facing role in a busy NHS GP surgery, liaising with clinicians, nurses and external health organisations.
- Created a new practice newsletter and managed website content, producing copy aligned to NHS standards and CQC guidelines.
Editor & Founder
vmag.co.uk - Online Lifestyle Magazine
2016.01 - 2018.01
- Founded and independently ran an online lifestyle magazine, overseeing editorial strategy, content commissioning, design and digital publishing.
- Collaborated with charities and community organisations, developing editorial relationships and commissioning content aligned to social good.
- Developed proficiency in InDesign, WordPress and Microsoft Office.
Reporter
Guildford Dragon News
2013.01 - 2015.01
- Reported on community news stories including health, social and charity topics - writing, interviewing and researching across a busy rolling news environment.
- Organised and covered a CRY (Cardiac Risk in the Young) cardiac screening event, producing editorial content with clinical accuracy and public health relevance.
Director
Horsley Training Solutions - Health & Social Care Training
2008.01 - 2011.01
- Independently set up and ran a health and social care training business delivering CQC Essential Standards training.
- Developed training programmes, policies, protocols and educational resources; delivered Emergency First Aid, Basic Life Support and AED certification.
Nursing Sister - Intensive Care Unit
Epsom General Hospital
2003.01 - 2007.01
- ICU Nursing Sister, providing clinical leadership to the nursing team.
- Excellent communicaton skills.
- Upheld professional, ethical and safeguarding standards in a highly regulated clinical setting.
Education
BA Journalism and Media (2:1, Hons) -
Birkbeck, University of London
2012.01 - 2016.01
Certificate in Education (Lifelong Learning Sector) - undefined
University of Greenwich
2008.01 - 2010.01
Undergraduate Diploma in Health Care Practice - Critical Care
St George's University of London
2003.01 - 2005.01
Registered General Nurse Training -
Queen Mary's Hospital, London
1985.01 - 1989.01
Skills
- Professional administrator
- Effective communication
- Highly organisation
- Workload prioritization
- Deadline management
- Confidentiality maintenance
- Feature and profile writing
- Multi-platform content creation
- Content management systems expertise
- GDPR-compliant data handling
- Microsoft office suite proficiency
Timeline
Administrator
Jackson-Stops Estate Agents
2023.12 - 2026.04
Volunteer Website & Communications Administrator
Molesey Boat Club
2022.09 - 2023.03
Ghostwriter - Memoir & Life Stories
Story Terrace
2020.01 - 2026.04
Patient Services Administrator
Dorking Medical Practice
2019.01 - 2020.03
Journalist
Freelance
2016.01 - 2026.04
Editor & Founder
vmag.co.uk - Online Lifestyle Magazine
2016.01 - 2018.01
Reporter
Guildford Dragon News
2013.01 - 2015.01
BA Journalism and Media (2:1, Hons) -
Birkbeck, University of London
2012.01 - 2016.01
Certificate in Education (Lifelong Learning Sector) - undefined
University of Greenwich
2008.01 - 2010.01
Director
Horsley Training Solutions - Health & Social Care Training
2008.01 - 2011.01
Undergraduate Diploma in Health Care Practice - Critical Care
St George's University of London
2003.01 - 2005.01
Nursing Sister - Intensive Care Unit
Epsom General Hospital
2003.01 - 2007.01
Registered General Nurse Training -
Queen Mary's Hospital, London
1985.01 - 1989.01