VICTORIA JOSEPH
United Kingdom
Summary
Impact-focused Data Analyst with extensive knowledge and over 3 years experience in data wrangling, visualization, management, reporting, and interactive dashboard development. I am proficient in data collection, analysis, standardization, and statistical analysis using Python and Excel. Skilled in data visualization with Power BI, as well as business analytics, pattern recognition, deep learning, trend analysis, and process improvement. Proven track record of reducing operational costs and enhancing data integrity. Adept at delivering accurate reports, automating data cleansing, and improving data management processes.
Overview
5
5
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification
Work History
QUALITY ANALYST
Teleperformance
Manchester
09.2024 - 05.2025
- Reviewed and validated complex customer data and financial cases, ensuring accuracy, consistency, and compliance with policy and quality standards.
- Conducted detailed interviews to gather client information, translating findings into clear documentation and supporting case resolution.
- Utilized Excel for capital assessments and eligibility analysis, producing accurate reports to inform decision-making.
- Maintained high service standards while managing challenging interactions in a fast-paced, regulated environment.
REPORTING SOLUTION ANALYST
The Francis Crick Institute
London
07.2024 - 09.2024
- Analyzed complex datasets and extracted data using SQL, delivering insights that supported data-driven decisions.
- Designed and developed interactive Power BI dashboards to visualize key metrics and trends, enhancing decision-making and operational efficiency.
- Conducted in-depth data analysis and correlation studies using Python, uncovering trends and informing strategic decisions.
- Built a Power Apps application to streamline project tracking, enabling efficient monitoring of project progress by the data analytics team lead.
JUNIOR CUSTOMER EXPERIENCE ANALYST
Rain International
09.2023 - 07.2024
- Monitored and reported on KPIs such as NPS and CSAT, using data visualization tools like Power BI to present actionable insights to stakeholders, resulting in a 10% increase in overall customer satisfaction.
- Analyzed customer feedback from surveys, social media, and customer service interactions, identifying key areas for improvement in product satisfaction, leading to a 20% reduction in negative feedback.
- Assisted in mapping customer journeys and developing customer personas, contributing to personalized customer engagement strategies that improved customer retention.
CUSTOMER INSIGHTS ANALYST TRAINEE
Abyem-Diva International
04.2020 - 08.2022
- Analyzed large datasets using Excel, Python, and SQL to provide actionable insights, which improved inventory forecasting accuracy by 25% and reduced stockouts by 15%.
- Conducted a comprehensive analysis of warehouse operations, identifying and implementing strategies that reduced operational costs by 21%, resulting in substantial savings for the company.
- Led the redesign of key operational processes, increasing workflow efficiency through the implementation of automated data extraction and analysis methods.
Education
Masters - Artificial Intelligence and Data Science
University of Hull
Kingston upon HullBachelor of Science - Food Science
Ladoke Akintola University of Technology
Skills
- Data Collection & Analysis
- Data Wrangling
- Forecasting & Clustering
- Statistical Analysis
- Data Quality Control & Management
- Reporting & Interactive Dashboards
- SQL Database Management
- Machine Learning Algorithms
- Data Mining
- Feature Engineering
- Trend Analysis
- Data Visualization
- Project Management
- KPI Development
Certification
- Python for Data Science & Machine Learning, Udemy, 2023
- Google Data Analytics, Google X Coursera, 2020
References
References available upon request.
Technical Skills
Python, SQL, MS Excel, Power BI.
Key Acheivements
- Promoted to Subject Matter Expert (SME) within 6 months at Teleperformance for exceptional accuracy in financial analysis and operational insight, becoming the final checkpoint for validating complex casework before stakeholder submission.
- Drove a 20% reduction in negative customer feedback at Rain International by analysing multi-channel customer sentiment data and presenting actionable insights through Power BI, directly influencing product and service improvements.
Timeline
QUALITY ANALYST
Teleperformance
09.2024 - 05.2025
REPORTING SOLUTION ANALYST
The Francis Crick Institute
07.2024 - 09.2024
JUNIOR CUSTOMER EXPERIENCE ANALYST
Rain International
09.2023 - 07.2024
CUSTOMER INSIGHTS ANALYST TRAINEE
Abyem-Diva International
04.2020 - 08.2022
Masters - Artificial Intelligence and Data Science
University of Hull
Bachelor of Science - Food Science
Ladoke Akintola University of Technology
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