Victoria Johnson
Gillingham,Dorset
Summary
Strategic and driven leader with a strong track record in management of projects and people, stakeholder engagement and operational excellence. Experience in delivering high value projects, optimising workflows and developing high performing teams.
A natural mentor and problem solver, I excel at building relationships, influencing stakeholders and driving continuous improvement. I have successfully led complex defence and engineering projects. My ability to align teams, manage risks and implement process improvements ensures efficiency and long-term success.
I thrive in fast-paced environments, balancing strategic leadership with hands-on execution.
Overview
8
8
years of professional experience
Work History
Operations Manager
DE&S
Amesbury, Wiltshire
09.2023 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Managed multiple supplier relationships.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Organised financial and operational data to help with yearly budgeting and planning.
- Managed and motivated high-performing teams for successful KPI attainment.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Carried out project throughout the entire lifecycle from bid to end, including conducting multiple "Learn from Experience" sessions.
- Built and maintained strong working relationships with customers to ensure a trustworthy environment, which has benefited all parties involved when it comes to future projects.
- Very detail oriented and able to deep dive into information, and draw out specifics to then report back to team members.
- Spent time working with customers to ensure that what they want was clearly captured at the proposal stage, to in turn create and carry out a successful project.
Launchpad Technician
Anthony Best Dynamics
Bradford on Avon, Wiltshire
08.2021 - 09.2023
- Organised daily tasks for multiple teams to enable us to meet extremely tight deadlines.
- Created a skills matrix for multiple different teams in order to keep track of training and development for all of them. This has now been integrated across the entire company.
- Presented data back to higher management to show monthly targets being hit, and show predictions of growth for the next FY.
- Undertook a project to create build manuals for a new product, including liaising with key stakeholders and directors. This allowed for the new products to be up and running in a shorter period of time, which saved a significant amount of money.
- Facilitated on-site staff training, developing processes and procedures to increase operational accuracy.
- Maintained technical quality assurance to meet customer satisfaction objectives.
- Written technical manuals and guides to streamline the training and production processes.
- Created checklists for the commissioning process to ensure all steps are carried out to minimise faults per unit.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Gathered requirements for ongoing projects and organised details for management use.
- Experience communicating with senior management to update them on the production schedule.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Experience presenting data to technical and non-technical audiences.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Trained multiple new employees according to company standards.
- Identified project constraints, using technical knowledge to advise on alternative solutions.
- Took lead role on 5S project within workshop.
- Lead design project to create a system to trigger robot tests.
- Directed activities of staff to maximise service availability and play to teams' strengths.
Electrical/Electronic Apprentice
Anthony Best Dynamics
Bradford On Avon, Wiltshire
07.2017 - 08.2021
- Basic commissioning of robot systems.
- Shadowing Project and Design Engineers to learn process of R&D.
- Working with different teams such as Mechanical Build and Electrical Build to see full process of building products.
- Maintained quality and safety standards, ensuring use of tools and equipment in line with company policies and instructions.
- Achieved high standards of competence, attending college training courses to maintain up to date knowledge on engineering.
- Combined academic study with work placements to gain hands-on experience.
- Learnt how to complete and file workplace documentation.
- Read and interpreted schematic drawings and project specifications.
- Visited sites with engineer to support servicing and maintenance tasks.
- Communicated with colleagues to collaborate on projects and handover tasks.
Education
Postgraduate Award - Engineering Management
University of Hull
Hull 05.2023 - 08.2023
Higher National Diploma - Engineering
City of Bath College
Bath06.2022
Higher National Certificate - Engineering
City of Bath College
Bath07.2021
BTEC Level 3 - Engineering
City of Bath College
Bath07.2019
BTEC Level 2 - Engineering
City of Bath College
Bath07.2018
Skills
- Critical thinking
- Work well under pressure
- Work well to deadlines
- Good at taking initiative
- Teamwork and collaboration
- Mechanical knowledge
- Reporting and documentation
- Staff education and training
- Process improvement
- Project support
- Project leadership
- Quality control
- Quick learner
- Able to work well individually and as part of teams
- Punctual
- Personable
Timeline
Operations Manager
DE&S
09.2023 - Current
Postgraduate Award - Engineering Management
University of Hull
05.2023 - 08.2023
Launchpad Technician
Anthony Best Dynamics
08.2021 - 09.2023
Electrical/Electronic Apprentice
Anthony Best Dynamics
07.2017 - 08.2021
Higher National Diploma - Engineering
City of Bath College
Higher National Certificate - Engineering
City of Bath College
BTEC Level 3 - Engineering
City of Bath College
BTEC Level 2 - Engineering
City of Bath College
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