Victoria Ingle
Peterborough,Cambridgeshire
Summary
Detail-oriented Administrator experienced in supporting key accounts and managing customer relationships. Delivered high levels of service through effective communication and problem-solving skills while managing administrative processes and maintaining accurate records. Committed to achieving optimal outcomes in fast-paced environments and adept in time management within the customer service sector.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Key Accounts Administrator
Friars Pride
Peterborough, Cambridgeshire
11.2025 - Current
- Processed high-value customer orders efficiently
- Coordinating services
- Handling client communications
- Billing & administration
- Maintaining Customer databases
- Coordinating with supply chain departments
- Problem solving
Administrator
JRL Group
05.2022 - 11.2025
- Daily Yard Check Report
- Weekly Timesheets
- Compliance & Onboarding
- Client communications
- Holiday requests
- Purchasing
- Invoicing
- Document control
- Purchasing of office supplies
- First Aid
Sales Administrator
Measurement Solutions Ltd
02.2015 - 03.2022
- Invoicing
- Looking after customer's annual contract renewal
- Dealing with customer queries and complaints
- Raising quotations
- Following up on quotes
- Following up on sales
- Creating sales orders
- Purchase orders
- Purchasing parts from overseas
- Logistics
- Arranging customer training
- Arranging travel accommodation
- Basic knowledge of Sage accounting software
- Meeting monthly targets
- Aftersales
- First point of contact
- Filing customer records
- Organisation of the office/ General administration
- Meet & Greet new customers
- Fire Warden/First Aid
- Creating Customer Certificates
Dispatcher
Hobart Peterborough
10.2013 - 01.2015
- Allocate work to the technicians
- Arranging technicians diaries for the on call weekend
- Completing daily KPI's
- Continuous support and communication to clients
- Supporting Technicians
- Meeting monthly targets
- Purchasing parts
- Emergency breakdown calls
- Dealing with customer complaints
- Follow ups with customers
- Arranging annual gas & PAT tests
- Arranging meetings between new customers and the sales department
- Arranging out of hour visits
National Contract Facilities Coordinator
Elogbooks Facilities Management
01.2012 - 10.2013
- Raising and allocation of service requirements
- Continuous support and communication to clients and support teams
- Monitoring of planned maintenance and emergency service requirements
- Control of job quotations and purchase orders
- Provision of out of hours service requirements
- Regular reporting to operations management and regional facilities managers
- Optimisation of elogbooks system software
- Planning engineers workloads
Full proprietor
Tantastic
01.2010 - 01.2012
- Full proprietor of my own tanning salon located in ramsey - Closed due to a drop in footfall through the town.
Education
Level 1 & 2 Business & Administration qualified -
Easy As Learning
01-2016
Level 1 & 2 Beauty Therapy -
Huntingdon Regional College
01-2008
GCSE -
Abbey College
Ramsey01-2006
Skills
- Multitasking in Fast-paced environments
- Accuracy in Data management
- Customer Service Excellence & Customer relationship management
- Attention to detail
- Time Management
- Client account management
- Organisation and prioritisation
- Order processing & management
- Invoice processing and allocation
- Administrative support
Certification
- Level 1 & 2 Business & Administration
Timeline
Key Accounts Administrator
Friars Pride
11.2025 - Current
Administrator
JRL Group
05.2022 - 11.2025
Sales Administrator
Measurement Solutions Ltd
02.2015 - 03.2022
Dispatcher
Hobart Peterborough
10.2013 - 01.2015
National Contract Facilities Coordinator
Elogbooks Facilities Management
01.2012 - 10.2013
Full proprietor
Tantastic
01.2010 - 01.2012
Level 1 & 2 Business & Administration qualified -
Easy As Learning
Level 1 & 2 Beauty Therapy -
Huntingdon Regional College
GCSE -
Abbey College