Victoria Ilott
Henley in Arden,Warwickshire
Summary
Detail-oriented office administrator with extensive experience in diary and schedule management. Strong skills in customer service, data entry, and record keeping, along with expertise in Microsoft Outlook, Word, and Excel. Demonstrated ability in health and safety compliance, staff training, and financial administration. Focused on improving operational efficiency and delivering effective solutions in fast-paced environments.
Overview
41
41
years of professional experience
1
1
Certification
Work history
Equestrian Manager
PGO
2017.01 - 2026.07
- Oversaw daily administration for busy equestrian business, ensuring smooth operations.
- Organised horse transport, import/export documentation and logistics.
- Facilitated communication between clients, veterinary practices and suppliers to enhance service delivery.
- Recruited, trained and supervised staff.
- Maintained health and safety documentation and procedures.
- Coordinated diaries, appointments and schedules to optimise time management.
- Managed customer enquiries by telephone and email.
- Processed invoices and maintained financial records.
- Coordinated UK and international travel arrangements.
- Produced reports and maintained business records.
- Maintained accurate paper and electronic records.
- Managed websites, online sales platforms and social media.
Office Manager / Delivery Office Supervisor
Royal Mail
2004.01 - 2017.01
- Oversaw daily operations of busy delivery office, ensuring efficient workflow and service delivery.
- Supervised team of 10 staff, fostering collaborative environment to enhance team effectiveness.
- Managed staff rotas and workloads.
- Handled customer enquiries and resolved issues promptly, contributing to high levels of customer satisfaction.
- Ensured company procedures and service standards were maintained.
- Delivered health and safety training and promoted safe working practices.
- Conducted vehicle safety checks and maintained compliance records.
- Assisted with workplace audits and inspections.
- Investigated and recorded accidents and incidents.
- Produced reports and maintained office records.
- Processed confidential documentation accurately.
- Worked effectively under pressure to meet daily deadlines.
International Show Groom & Team Coordinator
Ted Edgar, Paul Schockemohle and Peter Charles
1986.01 - 2004.01
- Coordinated international travel arrangements for equestrian events across Europe and worldwide to ensure timely participation.
- Managed transport logistics and travel planning for horse teams, ensuring safe and efficient movement to competitions.
- Liaised with owners, riders, vets and event organisers.
- Organised competition schedules and documentation.
- Maintained comprehensive veterinary and horse records to support optimal health management and compliance.
- Ensured documentation accuracy for processes for international travel.
- Completed tasks under tight deadlines in fast-paced environments.
- Delivered exceptional customer service while representing professional equestrian teams.
- Assisted with financial administration and expense records.
Education
GCSEs - Including English And Maths
Studley High School
Studley, Warwickshire06.1986
Skills
- Logistics coordination
- Health compliance
- Financial management
- Database systems
- Report Preparation
- Office Administration
- Schedule management
- Customer Service
- Staff training
- Microsoft Office
- Data entry
- Time Management
- Problem Solving
- Team collaboration
- Confidential handling
Certification
- IOSH Managing Safely (2024)
- GCSEs
- HGV Class 2 Licence
- Microsoft Office (Outlook, Word & Excel)
Additional information
- Excellent organisational and administrative skills.
- Experienced in handling confidential information.
- Strong attention to detail and accuracy.
- Confident communicator with excellent customer service skills.
- Able to prioritise workloads and work independently or as part of a team.
- Full UK Driving Licence and own transport.
Languages
German
Elementary
Affiliations
- Sport
- Walking
- Reading
- Keeping Fit
Timeline
Equestrian Manager
PGO
2017.01 - 2026.07
Office Manager / Delivery Office Supervisor
Royal Mail
2004.01 - 2017.01
International Show Groom & Team Coordinator
Ted Edgar, Paul Schockemohle and Peter Charles
1986.01 - 2004.01
GCSEs - Including English And Maths
Studley High School