Victoria Igwe
Gillingham, Kent,United Kingdom
Summary
Business Analyst with experience delivering change across digital platforms, operational processes, and regulated environments. Skilled in leading requirements elicitation, producing structured analysis artefacts (AS-IS/TO-BE, gap analysis, business rules), and supporting full delivery lifecycles from discovery to implementation and UAT. BCS-certified with strong stakeholder engagement capabilities across technical and non-technical teams.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Healthcare Assistant
Crownwood Byron Lodge
Gillingham, Kent
2022.06 - Current
- Collaborate across multidisciplinary teams in regulated CQC environment
- Ensure accurate documentation and data compliance
- Support operational process adherence and service quality improvements
- Strengthened communication skills through daily interaction with diverse stakeholders in fast-paced setting.
Business analyst
The Canton Group
Baltimore, Maryland, United States
2023.01 - 2024.12
- Led requirements elicitation workshops and stakeholder interviews across business and technical teams
- Translated requirements into epics, user stories, and acceptance criteria within Agile environments
- Produced AS-IS and TO-BE process maps and conducted gap analysis to identify areas for efficiency improvements.
- Maintained requirements traceability and supported backlog refinement
- Partnered with Product Owner, Engineers, and QA to ensure alignment and delivery quality
- Supported UAT by defining test scenarios and validating outcomes against acceptance criteria
- Created prototypes and mock-ups to support user engagement and improve clarity of proposed features.
Business analyst intern
GeansEdge
Maryland, United States
2023.07 - 2023.12
- Captured functional and non-functional requirements for digital payment enhancements
- Mapped complex end-to-end workflows and identified automation opportunities
- Conducted impact analysis and supported compliance documentation
- Collaborated with cross-functional teams to ensure shared understanding of solution requirements
Planning Analyst
NACETEM
Nigeria , Abuja
2012.02 - 2021.09
- Conducted performance analysis and process optimization across public-sector programs
- Produced structured reports to inform strategic and operational decision-making
- Contributed to workflow redesign aligned with national development objectives
- Collaborated with internal teams to produce evidence-based insights and recommendations for strategic planning.
Education
MSc in Agriculture for Sustainable Development - Engineering
University of Greenwich
London 2021.09 - 2022.08
Bachelor of Science - Engineering
Abia State University,Uturu
Nigeria 2006.09 - 2011.08
Skills
- Change Delivery & Continuous Improvement,
- Requirements Elicitation & Analysis (BCS-aligned),
- Process Mapping & Gap Analysis,
- Stakeholder Engagement & Facilitation,
- User Stories,
- Use Cases & Acceptance Criteria,
- Risk, Issue & Dependency Awareness,
- Data Interpretation & Reporting,
- Agile & scrum (SAFe, Kanban, Ceremonies)
- Tools: Jira, Confluence, Trello, Miro, Lucidchart, MS Visio, MS Teams, Slack
Timeline
Business analyst intern
GeansEdge
2023.07 - 2023.12
Business analyst
The Canton Group
2023.01 - 2024.12
Healthcare Assistant
Crownwood Byron Lodge
2022.06 - Current
MSc in Agriculture for Sustainable Development - Engineering
University of Greenwich
2021.09 - 2022.08
Planning Analyst
NACETEM
2012.02 - 2021.09
Bachelor of Science - Engineering
Abia State University,Uturu
2006.09 - 2011.08