VICTORIA IBE MOHAMMED
Durham,United Kingdom
Summary
Goal-oriented Health and Social Care and Public Health professional with extensive experience across healthcare coordination, social care support, behavioural change communication, project management, stakeholder engagement, training facilitation, safeguarding, and multidisciplinary working. Experienced in supporting vulnerable adults, children, families, and communities through person-centred, strengths-based, and recovery-focused approaches. Experienced across UK and international healthcare settings, with strong capabilities in programme implementation, capacity building, documentation, stakeholder engagement, and quality assurance. Holds an MSc in Public Health, MSc in Medical Sociology, and NVQ Level 4 in Health & Social Care, with strong knowledge of safeguarding, equality and diversity, risk management, public health promotion, care planning, and integrated healthcare systems.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Care Coordinator
Embracing Care
Durham
2025.12 - 2026.05
- Coordinate and manage complex care packages using rostering and care management systems to ensure continuity, safety, and person-centred service delivery.
- Match care workers appropriately to service users based on individual care needs, risks, preferences, competencies, and continuity requirements.
- Process referrals, complete service onboarding procedures, update care packages, and communicate changes effectively with supervisors, care planning teams, and frontline staff.
- Maintain accurate electronic and paper-based records, ensuring documentation, audits, compliance checks, and reporting requirements are completed in line with CQC standards and organisational policies.
- Monitor daily operations including missed calls, medication alerts, incident reports, safeguarding concerns, staff attendance, and emergency cover arrangements.
- Liaise effectively with social workers, local authorities, healthcare professionals, families, safeguarding teams, and external agencies to support integrated care delivery.
- Support service users with person-centred care planning, risk assessments, safeguarding procedures, and wellbeing monitoring.
- Participate in on-call duties, respond to urgent operational issues, and provide direct care support when required to maintain continuity of care.
- Conduct competency checks, shadowing support, inductions, and performance monitoring for new and existing care workers.
- Escalate safeguarding concerns, medication errors, incidents, and staff performance issues appropriately in line with organisational procedures.
- Support quality assurance activities by implementing compliance monitoring processes and contributing to service improvements.
- Maintain confidentiality and ensure compliance with Health & Safety, infection prevention, equality and diversity, GDPR, and safeguarding requirements.
- Build positive working relationships with service users, carers, colleagues, and multidisciplinary professionals to promote positive outcomes and high-quality care.
- Demonstrate excellent organisational, communication, problem-solving, and time management skills while working within fast-paced and demanding care environments.
Training Consultant
TGS Learning UK
Milton Keynes
2024.07 - 2025.01
- Delivered professional training sessions and workshops to learners across health, business, and professional development programmes.
- Supported learners through coaching, guidance, assessment preparation, and ongoing academic support.
- Developed engaging training materials, presentations, and learning resources aligned with course objectives.
- Monitored learner progress, maintained accurate training records, and provided constructive feedback to improve performance.
- Conducted learner inductions and supported enrolment processes while ensuring positive learner experiences.
- Utilised digital learning platforms and Microsoft Office applications to facilitate online and in-person training delivery.
- Worked collaboratively with management and training teams to improve programme quality and learner outcomes.
- Maintained compliance with organisational policies, safeguarding procedures, and professional standards.
Social and Behavior Change Communication Specialist
International Rescue Committee (IRC)
2022.11 - 2024.07
- Collaborated with government agencies, healthcare professionals, and community stakeholders in conducting formative assessments across healthcare programmes including immunisation, nutrition, WASH, malaria, gender-based violence, family planning, disability inclusion, and COVID-19 interventions.
- Conducted Social Network Analysis (SNA) and Political Economy Analysis (PEA) to identify barriers affecting healthcare access and behaviour change.
- Developed behavioural communication strategies, audience segmentation approaches, and tailored healthcare messages suitable for local contexts.
- Coordinated stakeholder engagement meetings, advocacy visits, policy reviews, and communication strategy implementation.
- Facilitated workshops, capacity-building sessions, and healthcare awareness programmes for state actors, media personnel, bloggers, journalists, and project staff.
- Supported proposal development, project implementation, budget management, and monitoring and evaluation activities.
- Developed reports, technical briefs, newsletters, success stories, and knowledge management materials.
- Provided psychosocial support through home visits and one-to-one engagement with vulnerable adults and children.
- Created monitoring systems to analyse communication performance and track implementation outcomes.
- Supported the organisation of healthcare awareness events, symposiums, and international commemorative activities.
- Reviewed and contributed to the development of Social and Behaviour Change (SBC) strategic frameworks and facilitated workshops on message and material development.
- Collaborated with graphic designers, translators, stakeholders, and policymakers to develop culturally appropriate healthcare communication materials.
- Conducted pretesting and dissemination of SBC materials and coordinated implementation activities across communities.
- Supported training and capacity-building sessions for healthcare workers and community stakeholders.
- Contributed to healthcare promotion initiatives, reporting, stakeholder engagement, and programme implementation.
State Program Manager (Acting)
John Hopkins Centre for Communication Programs
2022.08 - 2022.11
- Coordinated reproductive health and family planning programme implementation activities across the state.
- Managed stakeholder relationships and promoted collaboration between healthcare partners, policymakers, and programme teams.
- Supported strategic planning, programme implementation, operational management, and healthcare advocacy activities.
- Conducted research, tracked programme performance, and contributed to action learning and operations research activities.
- Ensured compliance with administrative, financial, and operational procedures.
State Technical Support Lead-Demand Generation
John Hopkins Centre for Communication Programs
2018.10 - 2022.11
- Led and coordinated healthcare demand generation campaigns and behavioural change interventions in collaboration with State Ministries of Health and Primary Healthcare Development Agencies.
- Facilitated training and capacity-building sessions for healthcare stakeholders on SMART Advocacy, strategic communication, behaviour change approaches, and integrated health campaigns.
- Supported the development of policy documents, operational plans, implementation strategies, and behaviour change communication frameworks.
- Coordinated stakeholder engagement activities and strengthened partnerships with media organisations, community volunteers, CSOs, and development partners.
- Supervised teams of social mobilisers and coordinated community outreach campaigns aimed at increasing healthcare service uptake.
- Conducted routine monitoring visits, supportive supervision, data collection, analysis, and reporting.
- Supported healthcare awareness campaigns related to family planning, immunisation, nutrition, WASH, COVID-19 risk communication, gender-based violence, and adolescent health.
- Facilitated virtual workshops, seminars, webinars, and healthcare promotion activities.
- Built capacity of stakeholders on documentation, proposal development, resource mobilisation, advocacy, and knowledge management.
Case Manager
Family Health International (FHI 360)
2016.03 - 2018.10
- Supported vulnerable individuals through counselling, care coordination, and healthcare engagement.
- Maintained accurate records, monitored client progress, and supported service delivery.
- Conducted home visits, follow-up support, and multidisciplinary referrals.
- Assisted with data management, reporting, and quality assurance processes.
- Supported in HIV Counselling and testing of clients both at Community and Facility level.
- Facilitated increased access by community members to HIV Testing Services (HTS).
- Conducted linkages and enrolment of positive clients from the HTS/PMTCT units to Monitoring and Evaluation.
- Improved on the enrolment, retention, and adherence of ART clients on care through effective tracking and linkage to care.
- Strengthened PMTCT coverage in the facility and surrounding communities.
- Administered the pre-medication adherence assessment tools to clients during clinic visits whilst ensuring appropriate Compliance and Adherence using behavior change communication.
Education
NVQ Level 4 Diploma - Health and Social Care
UK Professional Academy
Master of Science (MSc) - Public Health
University of Sunderland
United KingdomMaster of Science (MSc) - Medical Sociology
Bayero University Kano
NigeriaBachelor of Science (BSc) - Sociology
Kogi State University
NigeriaSkills
- Care Coordination & Care Planning
- Safeguarding & Risk Management
- Training Delivery & Facilitation
- Record Keeping & Documentation
- Microsoft Office & Digital Systems
- Communication & Interpersonal Skills
- Report Writing & Data Management
- Mental Health & Behavioural Support
- Time Management & Organisation
- Community Engagement
- Quality Assurance & Compliance
Certification
- Pediatric First Aid and Basic Life Support
- Moving and Handling
- Medication Administration
- Crisis Prevention Intervention (CPI)
- NAPPI Training
- Project Management
- Social and Behaviour Change Communication (SBCC)
- NHS 111/999 Health Advisor Training
References
References available upon request.
Timeline
Care Coordinator
Embracing Care
2025.12 - 2026.05
Training Consultant
TGS Learning UK
2024.07 - 2025.01
Social and Behavior Change Communication Specialist
International Rescue Committee (IRC)
2022.11 - 2024.07
State Program Manager (Acting)
John Hopkins Centre for Communication Programs
2022.08 - 2022.11
State Technical Support Lead-Demand Generation
John Hopkins Centre for Communication Programs
2018.10 - 2022.11
Case Manager
Family Health International (FHI 360)
2016.03 - 2018.10
Master of Science (MSc) - Public Health
University of Sunderland
Master of Science (MSc) - Medical Sociology
Bayero University Kano
Bachelor of Science (BSc) - Sociology
Kogi State University
NVQ Level 4 Diploma - Health and Social Care
UK Professional Academy