Victoria Huntbach
Gorton,Manchester
Summary
Dynamic and results-driven professional with a strong foundation in customer service training, sales motivation, and operational efficiency. Demonstrates exceptional skills in team collaboration, problem resolution, and training development, fostering a culture of work ethic cultivation and adaptable leadership. Committed to integrity and ethics, with a focus on customer orientation and financial reporting. Adept at empathetic communication and employee development, ensuring communication proficiency and production target setting are met. Proactively takes initiative while adhering to deadlines, aiming to leverage these competencies towards achieving organisational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Shift manager
McDonald's
Gorton, Manchester
2024.01 - Current
- Enhanced productivity through performance monitoring and constructive coaching.
- Reported key metrics to upper management for informed decision-making.
- Optimised shift schedules to boost operational efficiency.
- Enforced compliance with food hygiene regulations, ensuring high quality standards.
- Minimised downtime with proactive equipment maintenance checks.
- Managed inventory control, reducing wastage effectively.
- Motivated employees towards achieving sales targets, increasing overall store revenue.
- Resolved customer complaints promptly to maintain service standards.
- Often managing upwards of 15 staff members at any given time
Crew trainer
McDonald's
Gorton, Manchester
2023.02 - 2024.01
- Developed detailed training manuals, increasing overall crew understanding of procedures.
- Provided one-to-one coaching, improving overall job competence among new hires.
- Delivered comprehensive training for improved customer service skills.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Maintained health and safety regulations with regular training updates to crew.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Facilitated open communication channels to ensure smooth operation flow amongst team members.
- Trained about 10 different staff member in different areas
Crew member
McDonald's
Gorton, Manchester
2022.02 - 2023.02
- Provided personalised customer service fostering loyalty amongst clients.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Attended to customers with friendly and accurate service.
Education
A-Levels - History
Co-Op Connell College
Gorton, Manchester 09/2020 - 07/2022
GCSEs - English
Wright Robinson College
Gorton, Manchester 09/2015 - 07/2020
Skills
- Team collaboration
- Problem resolution
- Training development
- Work ethic cultivation
- Adaptable leadership
- Financial reporting
- Empathetic communication
- Deadline adherence
Certification
I have completed my first aid at work course on behalf of ‘My Safety Line’. This was completed on 2nd October 2024 and valid till 1st October 2027
Affiliations
- Reading fiction and non-fiction books
- Cooking
- Learning languages
References
References available upon request.