Victoria Hughes
Liverpool
Summary
Professional with background in resource management and administration, adept at optimizing workflows and ensuring seamless operations. Skilled in team collaboration, problem-solving, and resource allocation, always adaptable to evolving needs. Known for effective communication, organizational skills, and results-driven approach in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Resource Administrator
Reed Wellbeing
07.2022 - 07.2025
- Coordinated scheduling and administration for NHS Diabetes Prevention programmes across multiple regions, ensuring services met delivery targets.
- Coordinated diaries for multiple Health and Wellbeing Coaches, balancing workloads and geographic coverage.
- Processed confidential NHS referral data, assessed service eligibility and supported participant uptake.
- Maintained accurate participant and programme records using Microsoft 365 and internal systems.
- Maintained accurate participant and programme records in Microsoft 365 and internal systems, supporting programme integrity.
- Raised purchase orders, tracked venue payments, and resolved invoicing issues to ensure timely financial operations.
- Designed a new-starter presentation covering systems, procedures and best practices, improving the consistency of induction.
- Trained new colleagues and redistributed workloads during busy periods to support team targets.
Marketing Coordinator/Recruitment
Drivers2go
06.2021 - 02.2022
- Ran successful marketing campaigns aimed at recruitment and onboarding clients.
- Conducted market research analysis to enhance understanding of target audience.
- Regularly updated company website content to ensure accuracy and relevance.
- Assisted in market research analysis for better understanding of target audience.
- Managed day-to-day business operations while adapting to evolving business needs and targets.
- Managed the day-to-day needs of the business and I worked flexibly around the business needs and targets.
- Spearheaded SEO efforts leading to improved search engine rankings.
- Analysed and monitored rival companies’ approach for gaining strategic advantage in the marketplace.
- Maintained detailed records of marketing expenditure to maintain and remain within budget.
Customer Service Agent
HRGO Recruitment
02.2021 - 05.2021
- Took ownership of customer concerns, resolving complaints effectively and enhancing customer satisfaction.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios where possible.
- Ensured smooth transactions with detailed record keeping.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Received regular positive feedback for customer interactions after they had been listened to and graded.
- Developed OneNote document to streamline training for new starters on systems and scripts.
- Collaborated with other call handlers to address live queries through teams and covered their hours.
Education
MSc - Psychology (Conversion)
Open University
Milton Keynes, United KingdomDiploma of Higher Education - Childhood & Youth and Sociology
Liverpool Hope University
05-2020
A-Levels - undefined
The Belvedere Academy
Liverpool05-2015
Skills
- Resource scheduling
- Invoice processing
- Spreadsheet management
- Problem-solving
- Time management
- Data analysis
- Attention to detail
- Customer service
- Schedule management
- Teamwork
- Communication coordination
Timeline
Resource Administrator
Reed Wellbeing
07.2022 - 07.2025
Marketing Coordinator/Recruitment
Drivers2go
06.2021 - 02.2022
Customer Service Agent
HRGO Recruitment
02.2021 - 05.2021
A-Levels - undefined
The Belvedere Academy
MSc - Psychology (Conversion)
Open University
Diploma of Higher Education - Childhood & Youth and Sociology
Liverpool Hope University