Victoria Howe
Carlisle,Cumbria
Summary
Highly organised and detail-oriented professional with extensive experience in utilising Microsoft Office tools, including Excel, Word, Outlook, PowerPoint, and a foundational understanding of Access Databases. Demonstrates exceptional interpersonal skills through effective communication with the public via phone, email, and face-to-face interactions in empathetic and tactful ways. Skilled in prioritising workloads, problem-solving, and maintaining GDPR compliance in daily operations. Adept at working both independently and collaboratively within a team to achieve objectives efficiently. Committed to delivering high-quality results while fostering a professional and sensitive approach to all tasks.
Motivated secretary eager to contribute clerical skills and training to productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
Medical secretary
North Cumbria Integrated Care NHS Trust
Carlisle
2023.10 - Current
Manage patient queries via phone and email, ensuring timely responses.
Coordinate the booking of minor surgeries and clinic appointments to optimise scheduling.
Support clinicians in daily operations to enhance workflow efficiency.
Oversee room bookings for clinics, facilitating proper resource allocation.
Attend MDT meetings, documenting minutes accurately for future reference.
Order stationery and equipment for Dermatology administration, maintaining inventory levels.
Handle queries from medical services within the trust, hospitals, and GP practices.
Track cancer and general Dermatology patient pathways to ensure continuity of care.
Using the Silverlink PAS patient database system
Technical officer
Cumberland Council (formerly Carlisle City Council
Carlisle, Cumbria
2004.04 - 2023.10
Dealing with members of the public over the telephone and via email. Some face to face visits were conducted.
Data input and data analysing.
Using CRM system Salesforce and tracking systems on collection vehicles.
Amending and arrange new refuse and recycling collection rounds.
Produce letters to residents of the City in relation to complaints and queries and also for any collection round amendments.
Dealing with contractors and suppliers.
Paying creditors through the creditors system and raise invoices to suppliers.
Education
Foundation Degree - Business Management
Carlisle College
Carlisle, Cumbria 2010.09 - 2013.06
Skills
Great deal of experience with Microsoft Excel, Word, Outlook, Powerpoint Some knowledge of Access Databases
Vast experience of dealing with members of the public over the phone, via email and face to face in an empathetic and sympathetic manner
Highly organised, punctual, pleasant, sensitive, confident and tactful
Work efficiently and effectively independently and as part of a team
Understand the need for GDPR and use this on a daily basis
Able to prioritise workload
Good at problem solving
Affiliations
- Swimming, reading, spending time with family and friends
References
References available upon request.
Timeline
Medical secretary
North Cumbria Integrated Care NHS Trust
2023.10 - Current
Foundation Degree - Business Management
Carlisle College
2010.09 - 2013.06
Technical officer
Cumberland Council (formerly Carlisle City Council
2004.04 - 2023.10