Victoria Havard
London,UK
Summary
Curriculum and resource manager with proven success in enhancing employment outcomes for neurodivergent young adults. Expertise in transforming complex frameworks, such as the Project Search US model, into accessible training resources tailored for the UK. Strong background in quality assurance and curriculum design, focused on equipping partners with essential tools for supporting young people with special educational needs in securing meaningful employment.
Overview
13
13
years of professional experience
Work history
Curriculum and Resource Manager
DFN Project SEARCH
London
2026.09 - 2026.05
- Direct the national quality assurance and strategic development of SEND employability resources across our internal and external partner networks.
- Translate Project SEARCH USA model fidelity into scalable, highly accessible UK curricula, including complex easy-read frameworks.
- Champion operational excellence and knowledge management, driving the digital transformation of our SharePoint infrastructure to standardise best practice and ensure consistent, high-quality programme delivery nationwide.
- Leverage data analytics in collaboration with Quality and Outcomes Leads to continuously evolve our curriculum and secure optimal employment outcomes.
Programme Impact Coordinator
DFN Project SEARCH
London
2022.11 - 2026.09
- Accountable for the strategic leadership and governance of 30 internship programmes across the London region, overseeing provision for 250 young adults annually.
- Spearheaded operational initiatives that successfully increased the employment success rate for neurodivergent interns from 4% to 60%.
- Designed and scaled 5 bespoke training modules nationally, upskilling over 100 partners and establishing innovative, scenario-based employer engagement frameworks.
Service Delivery Facilitator
my AFK
London
2020.03 - 2022.11
- Directed end-to-end operations and curriculum delivery for SEN employability and holiday programmes.
- Architected a bespoke financial forecasting model in Excel, meticulously tracking daily operational costs against participant revenue to drive commercial viability.
- Cultivated and managed strategic partnerships with key stakeholders, including 5 local schools and a network of 20+ corporate employers.
- Led a strategic listening programme as Chair of the Communications and Culture committee that successfully redefined organisational values and fostered inclusivity.
Personal Carer
Private Employer
London
2018.09 - 2020.02
- Delivered highly differentiated, evidence-based life-skills to support a client with Down's Syndrome for independent living.
- Designed a comprehensive legacy guide for future and bank staff, establishing a framework for best practice and compliance during staffing transitions.
Part-time Fundraising Consultant / Administrator Support Officer
Church Urban Fund & Near Neighbours
London
2018.09 - 2020.02
- Spearheaded a critical digital transformation initiative by supporting the setup of Salesforce database, establishing rigorous data governance processes to ensure absolute integrity.
- Managed high-profile fundraising events at Lambeth Palace, directly engaging with high-net-worth individuals and corporate donors.
- Provided support with analysing feedback.
Cabin Crew Member
British Airways
London
2016.11 - 2018.09
- Delivered world-class customer service in high-stakes, fast-paced global environments.
- Collaborated with diverse, cross-functional teams to resolve complex customer issues while executing strict safety, regulatory, and compliance protocols to ensure seamless worldwide flight operations.
Intensive Case Manager (Residential Counsellor)
Gracepoint Foundation
Tampa, USA
2015.06 - 2016.11
- Designed and implemented highly individualised, trauma-informed service plans for patients with complex mental and emotional needs, utilising evidence-based practices such as motivational interviewing.
- Championed internal operational excellence by architecting a comprehensive, centralised onboarding curriculum for incoming clinical staff, successfully eliminating knowledge silos and reducing administrative fatigue.
Youth Support & Therapy Intern
Pepin Academy & Centre 4 Girls
Tampa, USA
2014.01 - 2015.01
- Completed two highly relevant university internships focused on youth development and inclusive education.
- Facilitated creative art therapy to support young women's emotional well-being and provided targeted social and emotional support for children with learning-related disabilities, cementing a lifelong commitment to SEND advocacy.
Education
Bachelor of Arts - Psychology
University of Tampa
Tampa, FL, USA 2011.01 - 01/2015
Skills
- Curriculum & Training: Curriculum Differentiation, Training Delivery, Knowledge Management, Easy-Read Frameworks
- Operational Excellence: Strategic Leadership, Quality Assurance, Financial Forecasting, Process Standardisation
- SEND & Inclusion: Neurodivergent Employability, Trauma-Informed Care, Reasonable Adjustments, Safeguarding
- Stakeholder Management: Cross-Functional Team Leadership, Partnership Development, Event Management
Timeline
Curriculum and Resource Manager
DFN Project SEARCH
2026.09 - 2026.05
Programme Impact Coordinator
DFN Project SEARCH
2022.11 - 2026.09
Service Delivery Facilitator
my AFK
2020.03 - 2022.11
Personal Carer
Private Employer
2018.09 - 2020.02
Part-time Fundraising Consultant / Administrator Support Officer
Church Urban Fund & Near Neighbours
2018.09 - 2020.02
Cabin Crew Member
British Airways
2016.11 - 2018.09
Intensive Case Manager (Residential Counsellor)
Gracepoint Foundation
2015.06 - 2016.11
Youth Support & Therapy Intern
Pepin Academy & Centre 4 Girls
2014.01 - 2015.01
Bachelor of Arts - Psychology
University of Tampa
2011.01 - 01/2015