- Looking after my many animals at home
- Reading
- Keeping fit and healthy
Victoria Harrington
East Grinstead,West Sussex
Summary
Experienced in providing compassionate support and care to individuals with diverse needs. Capable of fostering positive and inclusive environment while assisting with daily activities, personal care, and emotional support. Exceptional communication and interpersonal skills, ensuring strong relationships with clients and colleagues.
Overview
11
11
years of professional experience
Work History
Support Worker
The Bevern Trust
Lewes, East Sussex
02.2022 - Current
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Provided emotional support and companionship, fostering connections that alleviate client isolation.
- Facilitated independence and community engagement for service users, empowering them to lead fulfilling lives.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Monitored and recorded client behaviours, activity levels, skills progress, and significant incidents to inform care strategies.
- Maintained detailed records of client progress, interventions, and any changes in condition, contributing to continuous care improvement.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Applied positive reinforcement strategies to address challenging behaviour, promoting safety.
- Developed trusting relationships with service users and advocated on their behalf.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Assisted clients in taking ownership of financial responsibility and management of personal care.
Personal Care Assistant
Mr and Mrs Eaglestone
East Grinstead
09.2019 - 01.2022
- Maintained confidentiality and privacy, ensuring clients' rights and personal preferences were upheld.
- Provided companionship through active listening and engaging conversations, alleviating feelings of loneliness.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Conducted regular household tasks such as cleaning, laundry, and shopping, ensuring a comfortable living environment.
- Organised recreational activities and reading sessions tailored to client preferences, enhancing mental well-being.
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Used initiative to solve problems and adapt to unexpected situations, demonstrating flexibility and resilience.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Proactively attended to every need required from clients, no matter how big or small.
- Developed strong rapport with clients and families, building trust and ensuring effective communication.
- Assisted clients with transfers using hoists as needed.
Home Shopping
Asda
Worthing
03.2015 - 12.2015
- Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
- Processed customer returns, refunds, and exchanges, maintaining a positive shopping experience.
- Adhered to company standards, attentively addressing customer requests and enhancing satisfaction.
- Packed orders efficiently, minimising product damage and ensuring secure transport.
Skills
- Medication administration
- Personal care assistance
- Record keeping
- Health and safety compliance
- Health and safety procedures
- Safeguarding policies and protocols
- Crisis intervention
- Behaviour management
- Independent living support
- Client relationship management
- Training participation
- Confidentiality and privacy
- Adaptive problem solving
- Reliable and trustworthy
- Compassionate communication
- Building relationships
- Emotional support
- Respect for diversity
Interests
Timeline
Support Worker
The Bevern Trust
02.2022 - Current
Personal Care Assistant
Mr and Mrs Eaglestone
09.2019 - 01.2022
Home Shopping
Asda
03.2015 - 12.2015