Victoria Green
Chelmsford
Summary
Experienced professional in the travel industry with a strong focus on booking cruises and creating tailor-made itineraries. Demonstrates exceptional communication, customer service, and interpersonal skills, complemented by a proven ability to meet sales targets and manage staff effectively. Adept at handling accounts, administration tasks, and payment processing with precision and attention to detail. Proficient in remote work environments, utilising advanced computer skills including CRM systems, booking platforms, Microsoft Office, and digital marketing tools. Committed to delivering outstanding service while pursuing opportunities for growth within the travel sector.
Overview
28
28
years of professional experience
Work history
Manager
Hays Travel
Chelmsford, Essex
2023.01 - 2026.04
- Organising flights, accommodation, package and tailor-made holidays, booking cruises, travel insurance and other extras using my knowledge and experience, to ensure customer satisfaction and retention and increase branch profit.
- Overseeing team of 10-12 Travel Consultants, including Apprentices, providing guidance, support and training where needed to ensure maximum productivity and success of branch.
- Leading by example, ensuring exceptional first-class customer service is provided every time, leading to both personal and branch targets being consistently exceeded.
- Effectively managing workload, through time management and organisation.
- Dealing with, investigating, and processing any administrative issues.
- Using in-house CRM’s to accurately process bookings and adhere to Data Protection regulations.
- Recruitment and onboarding of new staff & Apprentices.
- Ensuring exceptional communication and customer service skills, helping to gain new business, and create repeat business.
- Increasing exposure of branch through new business leads and maximising use of social media to promote offers, generate engagement and increase sales.
Assistant Manager
Hays Travel
Chelmsford, Essex
2020.01 - 2023.01
- Supporting Branch Manager in daily running of store, helping to create and be part of asuccessful team.
- Maintaining consistently high levels of customer service and good customer relations, providing a welcoming environment both within store and via telephone, leading by example.
- Effectively using CRM and telephone systems to access and process required information and administration.
- Booking flights, accommodations, packages, cruises, car hire, travel extras and more, using my extensive knowledge and experience.
- Creating and managing successfully, the branch social media page.
JLR Accounts Cashier
Lookers Jaguar Land Rover Accounts
Chelmsford, Essex
2019.03 - 2020.01
- Processing and reconciling of company Bank Statements from numerous banks.
- Identifying any banking discrepancies and assisting management team in resolving any queries.
- Reporting discrepancies to relevant departmental manager.
- Processing daily individual site banking’s.
- Checking and processing large payments to suppliers and clients.
- Checking and paying any invoices.
- Communicating with various sites to resolve any queries.
- Maintaining accurate filing and administration system.
Reservations & Operations Executive
Resort Marketing International
Great Baddow, Essex
2018.08 - 2019.03
- Using experience and skills to convert Caribbean enquiries into confirmed bookings for hotels which the Marketing company managed.
- Loading in-coming bookings into an in-house CRM system, dealing with any discrepancies.
- Booking inter-island flights.
- Provide administrative support to reservations team.
- Taking telephone card payments.
- Checking and processing invoices.
- Communicating directly with hotels to ensure accuracy of information held, updating and maintaining hotel details.
- Respond daily to bookings and queries, via email, with tour operators, travel agencies and hotels.
- Maintaining accurate filing system.
Assistant Manager/Foreign Exchange Cashier
Thomas Cook
Chelmsford
2006.09 - 2018.08
Operations Manager
My Travel
Lakeside, Essex
2003.03 - 2005.11
Travel Sales Consultant
Thomas Cook/Going Places
Chelmsford, Essex
1998.02 - 2003.03
Education
GCSEs - Maths and English
Sandon School
Chelmsford, Essex 1991.09 - 6 1997
Skills
- Travel industry expertise
- Communication and customer service skills Face-to-face interaction Telephone support Email correspondence
- Interpersonal communication
- Teamwork
- Self-motivation
- Time management and prioritization
- Staff management
- Accounts and administration Cash handling and reconciliation Payment processing Bank statement management
- Remote work experience
- Computer and social media skills CRM and booking platforms Microsoft Office proficiency Emplifi digital marketing tool
Timeline
Manager
Hays Travel
2023.01 - 2026.04
Assistant Manager
Hays Travel
2020.01 - 2023.01
JLR Accounts Cashier
Lookers Jaguar Land Rover Accounts
2019.03 - 2020.01
Reservations & Operations Executive
Resort Marketing International
2018.08 - 2019.03
Assistant Manager/Foreign Exchange Cashier
Thomas Cook
2006.09 - 2018.08
Operations Manager
My Travel
2003.03 - 2005.11
Travel Sales Consultant
Thomas Cook/Going Places
1998.02 - 2003.03
GCSEs - Maths and English
Sandon School
1991.09 - 6 1997