Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Victoria Glowczynska Ananias

Southwick, Brighton,West Sussex

Summary

Experienced hospitality professional with expertise in espresso machine maintenance, grinder calibration, and coffee recipe development. Demonstrates proficiency in latte art, milk steaming and frothing, and safe food handling, ensuring high hygiene standards and exceptional customer service. Skilled in time-management, till management, and stock rotation understanding to optimise operational efficiency. Adept at menu memorisation and delivering resilience during long shifts while maintaining a welcoming environment. Committed to enhancing the coffee experience through precision and creativity.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Barista & Team Member

Dulche LTD
London
10.2024 - 12.2024
  • Upselling products to customers and promoting the business to passersby on the street
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • High standard of coffee training, perfectly dialing in coffee to pour perfect shots of espresso
  • Latte art and steaming silky milk at perfect temperature
  • Managed over 5 customers at a time and up to 50 customers in a shift

Shift Leader & Barista

Caffe Nero
Brighton and Hove
03.2023 - 08.2024
  • Led and supervised a team of two or more people, exhibiting strong management skills and the ability to keep a team operating efficiently during our busiest hours
  • Cash handling, having numeracy skills and ensuring I am attentive to detail, as well as accurate and precise to ensure no mistakes are made
  • Barista training/ a splash of latte art
  • Customer loyalty, building relationships with regulars to keep them happy and returning customers, building on my customer service skills
  • Socialising and connecting with new customers to build a loyal relationship, upselling loyalty cards to have happy returning customers
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Ordered stock and procured services to deliver on company goals.
  • Prioritised tasks during busy periods to ensure timely delivery of orders or services.
  • Maintained clean and safe work environment with regular inspections and cleaning rosters.
  • Maintained high standards of customer service for improved satisfaction ratings.
  • Handled chemicals and waste in line with COSHH regulations.
  • Consistently arrived at work on time and ready to start immediately.

Sales assistant

Lidl
Hove
07.2022 - 03.2023
  • Customer service skills: Delivering respect to every customer equally, having patience with unruly customers, maintaining a positive attitude through long working days, having empathy and understanding to customers, keeping composed during difficult encounters, bonding with customer’s creating a positive experience with the company
  • Cashier skills: to operate a till, to be thorough and attentive to detail, scanning items rapidly and resourcefully, to issue refunds and/or exchanges on a till when necessary, having basic math skills, accuracy in giving back the correct amount of change to a customer, being firm to a customer when having to confront them if I suspect they have stolen or are attempting to steal a product
  • The ability to hold lots of information, developing impressive long-term memory, memorising over sixty product codes, which would be maintained monthly through tests, needing 100% in order to pass
  • The ability to efficiently close a store, organising my time to be able to finish my tasks within the hour

Secretary

A New You
Brighton
01.2022 - 06.2022
  • Administrative skills: managing client payments and bookings, discretion and confidentiality of client data
  • Financial literacy
  • Access and store data through Consentz, a greatly developed app
  • Responsible to open and close the store as the sole receptionist on Saturdays
  • Research and distribute precise information on treatments suitable for a client’s cosmetic need
  • Understanding of rules and regulations in a cosmetic clinic and how to be a lawful employee
  • Promote products and procedures suitable for a client’s cosmetic need
  • Represent the company with a high level of professionalism
  • Warmly welcome each client, recognizing existing client’s and developing relationships to maintain new client’s
  • Ran a social media page to further promote the clinic to attract the correct audience
  • Responding to a high number of emails, answering phone calls
  • Dealing with infection control, following a health and safety guideline, particularly as we were still facing the effects of the pandemic

Waitress/ Barista

Marina’s House Café
Hove
05.2021 - 12.2021
  • Fully trained as a Barista
  • Served food and drinks to a high number of customers per shift
  • Responsible for keeping all customers on the shop floor happy while I was a waitress
  • Payment processing and till trained
  • Trained in food safety
  • Active listening and communication skills
  • The ability to work well in a team
  • Being thorough and attentive to detail
  • Upholding information on allergens and food specials and having a good memory of customer orders
  • Good customer service skills
  • Supported and applied strict sanitation and social distancing policies regarding the pandemic, ensuring both employee and customer safety

Retail Assistant

Oxfam
Hove
04.2021 - 05.2021
  • Organizing clothes and items into their rightful place
  • The importance of health and safety in a retail environment
  • How to operate a basic till
  • Time management skills; being able to work efficiently and prioritize tasks
  • Problem solving skills

Education

A-Level - English Literature and Language, Photography, Performing Arts, Spanish

BHASVIC
Brighton, Brighton and Hove
09.2020 - 07.2022

GCSE - 9 GCSE’s, Grade 4-8, including English, Math and Science

King’s School Hove
Hove, Brighton and Hove
09.2016 - 08.2020

Skills

  • Cash register proficiency
  • Time-management
  • Till management
  • Hospitality service expertise
  • Latte art
  • Safe food handling
  • Coffee recipe development
  • Resilience during long shifts
  • Milk steaming and frothing
  • Team player
  • Effective communication
  • Resilience under pressure
  • Cash handling accuracy
  • Superb time management
  • Outstanding organisation
  • Product knowledge
  • Time efficiency
  • Data entry accuracy
  • Upselling techniques
  • Excellent memory recall
  • Allergen awareness

Languages

Spanish
Beginner

Affiliations

  • Painting
  • Walking in nature
  • Meeting new people
  • Spending time with family and friends

References

  • Caffe Nero: 07448413279
  • A New You, 07710 084111

Timeline

Barista & Team Member

Dulche LTD
10.2024 - 12.2024

Shift Leader & Barista

Caffe Nero
03.2023 - 08.2024

Sales assistant

Lidl
07.2022 - 03.2023

Secretary

A New You
01.2022 - 06.2022

Waitress/ Barista

Marina’s House Café
05.2021 - 12.2021

Retail Assistant

Oxfam
04.2021 - 05.2021

A-Level - English Literature and Language, Photography, Performing Arts, Spanish

BHASVIC
09.2020 - 07.2022

GCSE - 9 GCSE’s, Grade 4-8, including English, Math and Science

King’s School Hove
09.2016 - 08.2020

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Victoria Glowczynska Ananias