Summary
Overview
Work history
Education
Skills
Timeline
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Victoria Gibbins

Great Malvern,Worcestershire

Summary

Hi my name is Victoria but most people call me Vicky.

I am a very proud mother of two children who are both in their late teens early 20s .

All of my working life has always been in care and hospitality .

over the years I have acquired many skills and lots of experience in all areas of care from dementia, palliative ,brain injury ,elderly to young adults and many more including care agency work which did give me opportunity to work in hospitals and nursing homes .

I also in my younger days I worked in hospitality in three of the main hotels in Hereford and Worcestershire from housekeeping , bar work , reception to waitressing and helping with organising wedding ,work conference , gala events and parties .

I would like to think that I work well with others as part of a team, but also I like to work independently and I am very self motivated.

In my present role as a team leader which I have been in that position for the last 16yrs , I work along side all different professionals to help with enhancing a better quality of life for not only the person that I am looking after but also to support their loved ones as well as fellow work colleagues .

I am up to date with all of my e-learning but obviously I understand that I will need to redo any training that is required to my new position.

I would just like to add that I have recently taken part in doing a three day training course for mental health first aider which I did enjoy as it has given me a better understanding of the changing world around us especially following the on going effects of covid .

but also I am especially proud that back in 2019, I was voted by my company as carer of the year for supporting a lady that was unable to spend her husbands last Christmas together, so I picked this lady up from her home arranged that she would be able to stay for a few night with her husband before he passed away .

would like to share some key points of myself .

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work history

Care Team Leader

Sanctuary Care
Malvern, Worcestershire
02.2006 - Current
  • Built meaningful rapport with service users and their families to enhance delivery of personalised care.
  • Routinely administered medication including Controlled, medication and topical creams
  • Identified and addressed knowledge and skills gaps in care team of 4/5 by arranging training opportunities in areas including catheter care, Stoma care,Continence care, Diabetes care, palliative care, Dementia care,Personal care, and good food hygiene.
  • Formulated, updated and delivered high quality, person-centred care plans in collaboration with service users, families and team of healthcare professionals.
  • Supervised carers to provide exceptional high quality of care to service users.
  • Conducted thorough clinical risk assessments and implemented plans to drastically reduce any kind of risks.
  • Oversaw smooth running of shifts in residential care setting for 16years.
  • Spearheaded initiatives to encourage service user involvement and integration into local community.
  • Pursued professional development by attending regular training in health and safety, Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS).
  • Assessed and evaluated current standards of care by conducting monthly audits, identifying and actioning areas for improvement.
  • Ordered cholesterol tests, blood sugar or prostate exams to determine risk factors. working along side care home team and local GP and other outside agencies .
  • Provided educational materials regarding disease prevention and treatment methods for various conditions to fellow care staff and family .
  • Identified hazards and provided preventative measures to guarantee safety.
  • Informed, advised and counselled patients diagnosed with various conditions.
  • Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
  • Transferred complex cases to specialists maintain service quality.
  • Reviewed and modified emergency procedures to comply with guidelines and health standards.
  • Helped to reduce strain on urgent care services by referring repeat medication requests to pharmacies.
  • Assessed incident reports and discussed issues with manager for better outcomes.
  • Recommended exercise, diet and stress management to develop healthy lifestyle changes.

Ledbury brain injury unit

Shaw Healthcare
Ledbury, Herefordshire
06.2003 - 01.2006
  • Delivered personal care to service users, from housekeeping to shopping and meal preparation.
  • Built meaningful rapport with service users with range of conditions.
  • Accompanied clients to medical appointments and social engagements.
  • Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
  • Turned bed-bound patients regularly to prevent pressure sores.
  • Acted quickly and responsibly in case of emergency, performing first aid and contacting emergency services if necessary.
  • Empowered clients to take ownership of physical health and wellbeing by collaborating on cooking and cleaning tasks.
  • Offered palliative care to patients with serious and terminal illnesses.
  • Established and maintained positive exercise and social routines based on service user needs.
  • Provided respite and rehabilitative care for service users in need of at-home support.
  • Monitored and reported changes to physical and emotional wellbeing to improve outcomes for service users.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.

Health Care Assistant

The Chase rest home
Malvern, Worcestershire
11.2001 - 11.2003
  • Safely escorted patients during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Agency Worker

Pulse care Agency
Worcester, Worcestershire
08.2001 - 10.2003
  • Adopted person-centred approach when supporting customers.
  • Adapted quickly to new teams and work environments.
  • Engaged in job fairs and career events to increase visibility.
  • Liaised with new teams using multiple communication channels.
  • Followed set procedures independently and under supervision.
  • Provided reliable cover for prolonged staff absences and maternity leave.
  • Learnt new policies and procedures quickly.
  • Supported teams in busy periods of high demand.
  • Identified tasks independently, working confidently without supervision.
  • Attended required training sessions to maintain regulatory compliance.
  • Engaged with service users by building positive rapport.

Head of Housekeeping

The Feathers hotel
Ledbury, Herefordshire
08.1998 - 11.2001
  • Managed team schedule to deliver cleaning consistent with check-in and departure times.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Updated training programmes to enhance employee performance.
  • Supervised housekeeping staff.
  • Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Managed cleaning product stock in line with COSHH regulations.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Communicated repair needs to maintenance staff for prompt remedial action.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Led housekeeping teams within busy hotels.
  • Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
  • Audited rooms after cleaning to check cleanliness standards.

Head Housekeeper

The Malvern Hills Hotel
Malvern , Worcestershire
03.1994 - 08.1998
  • Consistently exceeded safety audit goals, conducting random room inspections to verify execution of tasks to quality standards.
  • Trained housekeepers on cleaning best practices, boosting guest satisfaction rating .
  • Ensured operational efficiencies during high volume periods by assisting housekeeping staff in cleaning.
  • Managed and supervised a team of housekeeping staff to consistently exceed guest expectations.
  • Prepared rotas to create stable team coverage and meet hotel guest needs.
  • Supervised [Number]+ housekeeping staff.
  • Led housekeeping teams within busy room hotels.
  • Audited rooms after cleaning to check cleanliness standards.

Education

GCSEs - Math, English, Childcare, Cooking,History,Science and Geography

The Chase
Malvern
09/1988 - 05/1993

Certificate of Higher Education - Health and social care

Worcester College of Technology
Worcester
09/1993 - 06/1994

NVQ Level 3 - Health and Social care

Worcester College of Technology
Worcester
09/2006 - 06/2007

Skills

  • Incident management
  • Complex care planning
  • Dementia care
  • Infection Prevention and Control
  • Administering medication
  • Medical audits
  • Clinical observations
  • Safeguarding vulnerable elderly patients
  • Person-centred care
  • Moving and handling
  • Clinical risk management
  • NHS Pathways

Timeline

Care Team Leader

Sanctuary Care
02.2006 - Current

Ledbury brain injury unit

Shaw Healthcare
06.2003 - 01.2006

Health Care Assistant

The Chase rest home
11.2001 - 11.2003

Agency Worker

Pulse care Agency
08.2001 - 10.2003

Head of Housekeeping

The Feathers hotel
08.1998 - 11.2001

Head Housekeeper

The Malvern Hills Hotel
03.1994 - 08.1998

GCSEs - Math, English, Childcare, Cooking,History,Science and Geography

The Chase
09/1988 - 05/1993

Certificate of Higher Education - Health and social care

Worcester College of Technology
09/1993 - 06/1994

NVQ Level 3 - Health and Social care

Worcester College of Technology
09/2006 - 06/2007

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Victoria Gibbins