Victoria Ghies
Dubai,UAE
Summary
Results-driven Sales Manager, with a proven track record of driving revenue growth and expanding market share within the luxury hospitality sector. Experienced in developing and executing strategic sales and marketing initiatives, building high-value partnerships with tour operators and travel agencies, and representing premium properties across international markets. Skilled in market analysis, contract negotiation, and cross-functional collaboration, with a strong focus on delivering commercial performance and brand excellence.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Sales Manager - Leisure
Jumeirah Marsa Al Arab
Dubai, United Arab Emirates
2025.10 - Current
- Manage and grow leisure sales across key European source markets, driving revenue through strategic partnerships with DMC, tour operators, travel agencies, and luxury consortia.
- Develop and execute market-specific sales plans aligned with overall commercial strategy and brand positioning.
- Build and maintain strong relationships with key accounts, identifying new business opportunities and maximizing market share.
- Represent the property at international trade shows, roadshows, and client events across Europe.
- Plan and implement targeted marketing campaigns for European markets, ensuring alignment with brand standards and driving demand generation.
- Collaborate closely with marketing, revenue management, and reservations teams to optimize campaigns, pricing strategies, and conversion.
- Analyse market trends, competitor performance, and customer behaviour to inform sales initiatives and forecasting.
- Conduct regular sales visits and familiarization trips to promote the property and enhance client engagement.
- Monitor performance against targets and prepare detailed sales reports for senior management.
Assistant Reservations Manager (Pre-opening)
Jumeirah Marsa Al Arab
Dubai, UAE
2024.09 - 2025.10
- Setting up SOPs, policies related to Reservations operations;
- Supporting, coaching, and guiding the reservations team to ensure they provide exceptional service and convert inquiries into confirmed bookings.
- Overseeing daily reservations processes, ensuring all bookings, payments, and guest details are accurate and up to date.
- Implementing selling strategies and monitor booking trends to maximise occupancy and revenue.
- Ensuring every guest interaction is handled professionally, warmly, and with an eye for personalisation.
- Ensuring compliance with hotel policies, brand standards, and operational procedures to keep everything running seamlessly.
Cluster Assistant Reservations Manager
Jumeirah Carlton Tower and Jumeirah Lowndes Hotel
London, UK
2023.07 - 2024.09
- Supporting, coaching, and guiding the reservations team to ensure they provide exceptional service and convert inquiries into confirmed bookings.
- Overseeing daily reservations processes, ensuring all bookings, payments, and guest details are accurate and up to date.
- Implementing selling strategies and monitor booking trends to maximise occupancy and revenue.
- Ensuring every guest interaction is handled professionally, warmly, and with an eye for personalisation.
- Ensuring compliance with hotel policies, brand standards, and operational procedures to keep everything running seamlessly.
Group Sales Executive
Pan Pacific London
London, UK
2022.10 - 2023.07
- Maximising revenue opportunities in the areas of group reservations by driving sales leads and increasing conversions.
- Receiving and converting incoming enquiries to achieve targets and maximize revenue.
- Building strong relationships with clients to fully understand their needs by arranging and carrying out hotel show rounds.
- Achieving and exceeding sales targets.
- Accurately forecasting future sales.
Reservations Supervisor and Guest Recognition Specialist UK Collection
Four Season Hotel London at Park Lane
London, UK
2021.04 - 2022.10
- Performing all reservations correspondence checks for hotel ensuring that guest profiles are up to date and in line with corporate standards.
- Handling all Preferred Partner Website and other inquiries.
- Fully knowledgeable as hotel trainer for all new hires of Reservations Sales Agents, coordinating visits for new team members and ensuring a thorough and in-depth understanding of the property.
- Managing high profile guests by reaching out in advance of stay to obtain bookings, preferences and any other pertinent information for the stay.
- Proactively participating in meetings and helped create new practices.
- Handling customer complaints with empathy and composure.
Reservations Sales Agent UK Collection
Four Seasons Hotel London at Park Lane
London, UK
2020.02 - 2021.03
- Proactive selling to enhance revenue and guest satisfaction by processing room reservations.
- Ensuring that all reservations are inputted into the system efficiently, accurately, and in a timely manner.
- Enhancing customer satisfaction and hotel revenue by promoting the hotel's other services and facilities to guests.
Education
Master Degree - English Translation and Interpretation
Universitatea „Dunărea De Jos”
Galați, Romania 2016.10 - 2019.01
Bachelor's Degree - English and French Language and Literature
State University „Bogdan Petriceicu Hasdeu”
Cahul, Moldova 2010.09 - 2014.06
Skills
- Microsoft Office Experienced
- Opera Cloud Experienced
- SynXis Experienced
- Opera PMS Experienced
- Salesforce Experienced
LANGUAGES
Russian Native
Romanian Native
English Fluent
French Advanced
Spanish Advanced
Timeline
Sales Manager - Leisure
Jumeirah Marsa Al Arab
2025.10 - Current
Assistant Reservations Manager (Pre-opening)
Jumeirah Marsa Al Arab
2024.09 - 2025.10
Cluster Assistant Reservations Manager
Jumeirah Carlton Tower and Jumeirah Lowndes Hotel
2023.07 - 2024.09
Group Sales Executive
Pan Pacific London
2022.10 - 2023.07
Reservations Supervisor and Guest Recognition Specialist UK Collection
Four Season Hotel London at Park Lane
2021.04 - 2022.10
Reservations Sales Agent UK Collection
Four Seasons Hotel London at Park Lane
2020.02 - 2021.03
Master Degree - English Translation and Interpretation
Universitatea „Dunărea De Jos”
2016.10 - 2019.01
Bachelor's Degree - English and French Language and Literature
State University „Bogdan Petriceicu Hasdeu”
2010.09 - 2014.06