Victoria Fytche-Crossman

Champion Health is a global health and wellbeing tech platform dedicated to empowering employee wellbeing through data, insights, and action.

I joined Champion Health during its start-up phase and continue to support the company's growth now that we are in the scale-up stage. Like many start-ups, my role requires versatility; my job title may be one thing, but I take on a variety of responsibilities.

As an experienced Wellbeing Lead and Customer Success Lead, I support 22 global organisations with workforces ranging from 60 to 15,000 employees. My focus is on promoting healthier workplace lifestyles, boosting morale and productivity, and achieving above-average engagement with our tech platform.

As the company grew so did the gamification element of the platform and app and I was able to clearly demonstrate this to prospective clients and current clients.

• Collaborated with organisations to gather data, develop tailored wellbeing strategies, and drive positive, lasting changes.
• Account Manager for 22 organisations, guiding them through onboarding with the Champion Health platform and providing continuous support.
• Trained C-suite leaders on creating psychologically safe and supportive environments, especially during high-demand periods.
• Delivered workshops on stress management, workload handling, fatigue, woman's health, productivity and hosted mens health discussion panels,
• Supported over 100 managers in establishing policies that promote diversity, wellness, and inclusion.
• Assisted sales with high-quality demonstrations for prospective clients, delivering live sessions on wellbeing to showcase Champion Health's offerings.
• Worked closely with Champion Health team to ensure churn rates remain below KPIs and successfully secured early renewals with 7-10% increase.
• I created an E-Learning Leadership Training as part of managers mandatory annual training which covered Mental Health, Sexual Harassment, Woman's Health, Mens Health and ED&I Policies.

One Medical Group is a national award-winning health and wellbeing company, working within the NHS.

My role here was Wellbeing Director & Customer Success Lead and I built customer relationships for One Medical Group B2B, securing renewals and upselling products.

• Oversaw wellbeing initiatives both within One Medical Group and across multiple GP surgeries, prioritising employee wellbeing, including doctors and medical staff.
• Acted as Customer Success Lead for multiple clients, providing tailored support and engagement, building relationships between client and product
• Developed a mental health support programme, achieving an 8% reduction in workplace stress levels as reported in company health assessments.
• Fostered an inclusive company culture, by creating networks such as Woman's Health networks, LGBTQ+ networks and MHFA networks - contributing to improved staff retention rates.
• Conducted regular health and wellbeing check-ins to enhance staff performance and morale.
• Partnered with the HR team to create comprehensive wellbeing programmes, positively impacting employees' mental health and overall workplace satisfaction.

As the 4th employee at Hero Wellbeing, I played a key role in supporting the company's growth from start-up to scale-up, expanding from a regional operation in Yorkshire to working with clients worldwide.

In this role, I developed a deep understanding of the importance of client relationships and trust, integrating this focus alongside my responsibilities as Wellbeing Lead.

As Senior Wellbeing Lead, I trained a team of wellbeing coaches to deliver high-quality support and training to HR professionals, People Managers, and Directors.

A few of my responsibilities but not limited to:

• Delivered a range of wellbeing training sessions, from accredited mental health courses to targeted 45-minute webinars for over 500 employees on specific wellbeing topics.
• Provided mental health support and guidance to employees, enhancing workplace wellbeing awareness and engagement.
• Developed and tailored training materials to align with company objectives, ensuring high-quality, impactful delivery across all sessions.
• Progressed from self-employed contractor to full-time employee, demonstrating strong commitment and exceptional performance in delivering wellbeing initiatives.
• Played a key role in promoting and implementing the company's wellbeing programmes, contributing to a healthier, more supportive work environment.

I was self-employed for several years, during which I developed a wide range of skills, including sales, marketing, time management, communication with C-suite team members, organisational abilities, and business growth strategies.

I worked with a number of organisations across different industries, from hospitality, construction to the NHS. Some of my roles were:

• Collaborated with corporate clients to establish and enhance policies and practices supporting employee wellbeing, including onboarding processes for new hires.
• Built strong relationships with HR and people managers to align wellbeing initiatives with company goals, ensuring seamless integration and impactful outcomes.
• Developed and implemented actionable wellbeing strategies, driving organisational change and fostering a culture of wellbeing.
• Trained over 200 employees to take on volunteer roles as wellbeing champions, enhancing internal support networks.
• Increased engagement in wellbeing programmes through in-person and virtual initiatives, boosting participation and promoting sustained wellbeing practices across client organisations.