Victoria Evans
Liverpool
Summary
Results-driven Management professional with 25+ years of experience in Hospitality and Events operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work history
Regional Operations Manager
Evansabove Events Ltd
Chester, Cheshire
02.2020 - Current
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
Business Development Manager
First Merchant Payment Services
Chester, Cheshire
09.2017 - 02.2020
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Consistently exceeded revenue targets through new account penetration and development.
- Attended prominent industry trade shows, exhibitions and events across UK.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Launched new product lines with strong retail and marketing strategy.
- Closed complex, lucrative deals with new customers.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
Education
Bachelor of Arts - Business Administration and Finance
Glyndwr University
Wrexham 09.2008 - 05.2012
Skills
- Employee training
- Strong communication
- Marketing and sales experience
- Outgoing personality
- Problem solving
- Process improvement strategies
- Multidisciplinary collaboration
- Advertising
- Personable
- High-pressure environments
- Relationship building
- Financial and cash flow analyses
Languages
English
Native
French
Intermediate
German
Intermediate
Timeline
Regional Operations Manager
Evansabove Events Ltd
02.2020 - Current
Business Development Manager
First Merchant Payment Services
09.2017 - 02.2020
Bachelor of Arts - Business Administration and Finance
Glyndwr University
09.2008 - 05.2012
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