Victoria Edwards
Summary
Results-driven professional with expertise in business analysis and low-code development, delivering comprehensive solutions that align business objectives with technical execution. Proficient in translating complex requirements into scalable applications using platforms like Appian, while leading process improvement initiatives and collaborating with stakeholders and cross-functional teams. Experienced in Agile methodologies and data-driven decision-making, with a track record of enhancing workflows and user experiences to achieve measurable business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Consultant
NavLabs
01.2024 - Current
- Functioned as a vital contributor within new development team supporting mission-critical systems for U.S. military.
- Operate within collaborative Agile environment, facilitating and occasionally directing ceremonies including sprint planning, refinement, daily stand-ups, and retrospectives.
- Consistently develop and enhance user stories, assess effort, and deploy new features according to stakeholder requirements.
- Facilitate PO (Product Owner) reviews during each sprint cycle to showcase completed work, collect feedback, and pinpoint enhancements.
- Collaborate closely with stakeholders and POs to develop and prioritise backlog items, outline business logic, and optimise application usability.
- Provide peer support and conduct code reviews for fellow developers to uphold code quality, fostering team knowledge exchange.
- Maintain military clearance and military ID in accordance with contract requirements.
- Participated in code reviews, upholding high standards of quality and promoting best practices among the development team.
Software Consultant
Global Loan Agency Services (GLAS)
London, England
10.2022 - 08.2023
- Engineered applications utilising Appian's low-code platform.
- Oversaw complete development lifecycle from specification through to deployment.
- Implemented best practice across all stages of development.
- Collaborated with business analysts and user community to comprehend strategic business objectives and formulate solutions to facilitate achievement
- Developed unit tests for applications to facilitate UAT testing
- Participated in code reviews, upholding high standards of quality and promoting best practices among the development team.
- Facilitated stakeholder meetings to gather requirements, set expectations, and report on project progress, fostering strong client relationships.
Associate Consultant
Zimpatica - Kohlberg Kravis Roberts & Co
Fairfax, USA
04.2022 - 09.2022
- Collaborated with stakeholders to analyse and outline business processes and formulate software requirements.
- Crafted, constructed, and launched data models while conducting peer reviews of business solutions on Appian platform.
- Developed and optimised client databases utilising MySQL.
- Coordinated and directed impactful demonstrations of solutions for business stakeholders
- Compiled, assessed and updated technical documentation.
- Facilitated business system integrations and web services utilising Appian solutions.
- Executed integration of RPA and AI technologies within Appian solutions.
- Directed sprint cycles as Scrum Master, orchestrating daily stand-ups, retrospectives, grooming sessions, and design sessions.
- Utilised Jira daily to oversee team sprints and user stories.
Intelligent Automation Consultant Business Analyst
Ciklum - Jaguar Land Rover
Glasgow, Scotland
06.2021 - 04.2022
- Leveraged extensive business process and automation expertise to support client Jaguar Land Rover in pinpointing areas, functions, and processes for automation, encompassing field service management, compliance, HR, and payroll.
- Facilitated workshops and discovery sessions with stakeholders to educate on automation and identify process candidates for improvement and automation.
- Collaborated with client stakeholders to identify and formulate Business Cases, translating them into process design documents.
- Collaborated with automation developers and business SMEs to align automation with business criteria.
Supported UAT sessions to validate functional requirements and performance.
Actively participated in project playback sessions to ensure thorough understanding of deliverables.
Automation Consultant
Teleperformance
Glasgow, Scotland
01.2020 - 06.2021
- Designed customer-facing and agent-facing conversation AI bots using Flow AI.
Trained chatbots through Natural Language Processing (NLP) techniques.
Executed projects from initial client scope to successful bot launch on client platforms. - Engineered applications leveraging UiPath, Appian and Flow Ai.
- Developed comprehensive business cases for all bots launched within team
- Organised global 'Botathon' utilising UiPath to demonstrate bot concepts and skills from UK market to other geographies.
- Leveraged UiPath to streamline recruitment RAF processes generating CBA of £1.6 million.
- Mentored junior consultants on Flow Ai to manage conversational bots launched in client campaigns
Head Promotions Intern
Alpha Media USA
Virginia, USA
05.2015 - 08.2018
- Delivered administrative support to Promotions Director.
- Designed graphics and developed websites to enhance user engagement.
Created visual content aligned with brand identity for various platforms. - Data analysis of station websites
- Spearheaded successful SEO and link-building campaign to enhance website credibility and drive traffic
- Engaged offline and online consumers through development of a multifaceted marketing strategy
- Cultivated partnerships with local businesses to secure third-party promotions.
- Oversaw project deadlines and tracked milestones until completion stage.
Education
Masters - Information Technology
Edinburgh Napier
Bachelor of Arts - Business Communications and Information Technology
James Madison University
Skills
- Appian Developer - Hold Appian Level 1 Certification and actively pursuing Level 2 Certification
- Flow Ai
- Live Person
- MySQL
- Jira
- Front-end development
- Java
- API integration
- Agile methodologies
- Project Management
- Data modelling
Certification
- Appian Level 1 Certification
Timeline
Consultant
NavLabs
01.2024 - Current
Software Consultant
Global Loan Agency Services (GLAS)
10.2022 - 08.2023
Associate Consultant
Zimpatica - Kohlberg Kravis Roberts & Co
04.2022 - 09.2022
Intelligent Automation Consultant Business Analyst
Ciklum - Jaguar Land Rover
06.2021 - 04.2022
Automation Consultant
Teleperformance
01.2020 - 06.2021
Head Promotions Intern
Alpha Media USA
05.2015 - 08.2018
Masters - Information Technology
Edinburgh Napier
Bachelor of Arts - Business Communications and Information Technology
James Madison University
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