Victoria Dawson
Bedale ,North Yorkshire
Summary
A dedicated and passionate professional known for being a quick learner and demonstrating unwavering loyalty in various roles. Skilled in building strong relationships through empathy, supporting colleagues to achieve collaborative goals. Committed to hard work and continuous personal development, aiming to leverage these strengths in future career opportunities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Care and Support Worker
North Yorkshire council
Bedale , North Yorkshire
01.2019 - I currently work here
- Assisted residents with mobility challenges, utilising appropriate equipment to safeguard against falls and injuries.
- Promoting dignity and safeguarding at all times
- Liaising with families and medical professionals
- Ensuring care plans or factually correct and upto date
Service and repair administrator
Ritchy Ltd
Masham , North Yorkshire
03.2008 - 08.2012
- Managed client communications by answering phones and corresponding through email.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Managed client correspondence, order tracking and data communications.
- Completed daily billing, collections and reporting duties.
- Liaised directly with customers to meet needs and maintain satisfaction.
- Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Served as main point of contact for outside vendors, connecting with relevant personnel or department.
- Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
- Supervised junior administrative staff, providing training and guidance to enhance team skills and performance.
Health Care Assistant
Greenwell nursing home
Bedale , North Yorkshire
02.2004 - 03.2008
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Aided in bathing, dressing and general mobility.
- Engaged in respectful communication, respecting the dignity of those in care.
- Positioned and transported patients in wheelchairs or on movable beds.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Participated in training sessions, continuously improving care techniques and knowledge.
- Provided care to patients following detailed care and rehabilitation plans.
- Kept patients, carers and families updated on health conditions through regular communications.
- Provided 24-hour care by periodically monitoring and recording patient status, highlighting concerns to nursing staff.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Facilitated social activities, encouraging interaction and community within the care home.
- Maintained and updated digital patient records and medical information.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Coordinated with family members, providing updates and involving them in care decisions.
Support worker for adults with learning disabiliti
Hollyacre bunglow
Sacriston , Durham
02.2001 - 10.2003
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
- Developed trusting relationships with service users and advocated on their behalf.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
Customer accounts
Northumberland water
Pity me , Durham
01.1998 - 12.1999
- Maintained confidentiality of customer information, adhering strictly to data protection regulations.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Gave clients information about available products and services to build awareness.
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Processed payments for clients and created invoices for outstanding balances.
Education
NVQ Level 2 - Health and social care
Darlington college of technology
Darlington , Durham 09.1998 - 09.1999
Skills
- Im a quick learner
- Passionate
- Hard working
- Demonstrated empathy to build strong relationships and support colleagues in achieving collaborative goals
- Demonstrated unwavering loyalty in my various job roles
Timeline
Care and Support Worker
North Yorkshire council
01.2019 - I currently work here
Service and repair administrator
Ritchy Ltd
03.2008 - 08.2012
Health Care Assistant
Greenwell nursing home
02.2004 - 03.2008
Support worker for adults with learning disabiliti
Hollyacre bunglow
02.2001 - 10.2003
NVQ Level 2 - Health and social care
Darlington college of technology
09.1998 - 09.1999
Customer accounts
Northumberland water
01.1998 - 12.1999