Summary
Overview
Work history
Education
Skills
Timeline
Generic

Victoria Dalton

Shirley,Solihull

Summary

Detailed and skilled in delivering top-quality administrative support. Answers inquiries, manages correspondence and communicates with incoming clients and visitors. Excellent research and problem-solving skills.

Overview

30
30
years of professional experience
8
8
years of post-secondary education

Work history

Secretary

Dalton Construction
Shirley, Solihull
07.2019 - Current
  • Performed data entry tasks; ensured accurate record keeping within company database.
  • Assisted in HR duties, resulting in streamlined hiring processes.
  • Organised business travel arrangements, ensuring smooth operations for all staff involved.
  • Streamlined office procedures to increase efficiency.
  • Enhanced company communication with accurate minute-taking during meetings.
  • Improved client relationships through professional telephone etiquette.
  • Maintained confidential records, safeguarding sensitive corporate information.
  • Prepared financial statements with high attention to detail; minimised accounting errors.
  • Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
  • Provided administrative support for projects; project completion rates improved significantly as a result.
  • Prioritised workload to meet tight deadlines.
  • Facilitated efficient communication by managing correspondence via post and email.
  • Scheduled appointments for executive management team.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Built positive relationships with customers and clients to maintain outstanding service provisions.
  • Updated diaries and calendars with events, appointments and holidays for efficient planning.
  • Checked stationery supplies and ordered low-stock items quickly to meet demand.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Scanned and uploaded documents into digital filing system.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Created a systematic filing system, ease of document retrieval was achieved.
  • Fostered a welcoming environment for visitors which improved public relations image of the company.
  • Handled customer inquiries effectively; increased customer satisfaction rates.
  • Liaised with other departments to ensure smooth inter-departmental communications.
  • Managed stock of office supplies, eliminating unnecessary expenditure.
  • Performed data entry tasks; ensured accurate record keeping within the company database.
  • Coordinated events that resulted in positive company exposure.

Home carer

HMRC
Shirley, Solihull
06.2011 - Current
  • Assisted clients with mobility issues to increase independence and confidence.
  • Coordinated appointments to ensure optimal healthcare provision for all clients.
  • Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
  • Ensured client comfort by providing direct personal care, including bathing and dressing.
  • Improved patient nutrition through careful meal preparation in line with dietary requirements.
  • Provided overnight care when required; ensuring peace of mind for both client and relatives.
  • Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
  • Facilitated social integration activities for clients' mental stimulation and community engagement.
  • Maintained a clean and safe home environment for patients to promote their wellbeing.
  • Built strong relationships with clients, enhancing their emotional wellbeing.
  • Managed efficient household tasks such as grocery shopping, laundry and cleaning to maintain hygiene standards.
  • Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
  • Taught self-care skills to patients where appropriate, fostering independence whilst maintaining dignity.
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
  • Cooked meals to meet diverse dietary requirements.
  • Completed laundry, ironing and dry cleaning.
  • Hoovered and tidied rooms with keen eye for detail.
  • Closely monitored patient conditions, minimising need for additional medical attention.
  • Picked up client shopping and prescriptions.
  • Upheld safety and hygiene standards to reduce incidents and accidents.
  • Transported and accompanied clients to appointments.
  • Shared hobbies and interests to build rapport with clients.
  • Conducted risk assessments and checked fire alarm systems.
  • Facilitated payments for mortgage, electricity and water bills.
  • Planned client meal plans, shopped for ingredients and cooked meals.
  • Involved clients in decision-making to promote independence.
  • Answered questions from clients, family members, and other carers.
  • Followed client treatment plans for exercises, medications and wound care.
  • Accompanied clients to important appointments.
  • Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.

Nursery nurse

Beachwood Day Nursery
Shirley, Solihull
04.1999 - 10.2000
  • Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
  • Improved language skills in toddlers using interactive storytelling sessions and song routines.
  • Maintained comprehensive records of each child's progress; noted developments at regular intervals.
  • Facilitated early literacy skills by introducing phonics games and reading exercises.
  • Observed children's behaviour whilst identifying any developmental issues or concerns.
  • Stimulated emotional growth with sensitive and patient communication, fostering strong relationships.
  • Promoted hygiene practices by teaching basic grooming habits such as hand-washing before meals.
  • Assisted in the preparation of nutritious meals for healthier eating habits amongst children.
  • Coordinated creative learning activities to enhance cognitive abilities in young children.
  • Enhanced children's social development for improved interaction skills through arranging group activities and playdates.
  • Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
  • Supported individual learning needs of each child by implementing personalised strategies and plans.
  • Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
  • Implemented nursery policies consistently; maintained standards expected by management team.
  • Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
  • Organised stimulating outdoor activities that encouraged motor skill development in a fun manner.
  • Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
  • Safeguarded and protected welfare of young children.
  • Established and maintained positive relationships with parents, carers and nursery staff.
  • Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Supported children to identify and manage their feelings and behaviours.
  • Planned and led engaging activities for small groups of young children.
  • Worked with large team to complete daily tasks to schedule.
  • Followed nursery guidelines to address negative behaviours.
  • Demonstrated awareness of children's cultural background, disabilities and medical histories.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Coordinated children's movements between school property and off-site activities.

Bar supervisor

The Golden Lion
Solihull, West midlands
08.1998 - 01.2000
  • Increased sales with effective promotional strategies.
  • Organised stock inventory to prevent shortages during peak hours.
  • Checked identification of customers to enforce age restriction laws on alcohol consumption.
  • Supervised team members to ensure excellent service delivery.
  • Collaborated with management on special events and theme nights generating fresh interest among patrons.
  • Maintained clean premises, promoting a welcoming atmosphere for patrons.
  • Trained staff for improved service quality and professionalism.
  • Coordinated with kitchen staff to provide seamless service during dining hours.
  • Resolved customer complaints promptly, fostering positive relationships with clientele.
  • Ensured a safe environment by strictly adhering to health and safety regulations.
  • Assisted in menu development, considering current trends and customer preferences.
  • Monitored bar equipment maintenance to avoid operational disruptions during service hours.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Collected, washed and put away glassware between guests.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.

Nursery nurse assistant

Land Rover Day Nursery
Solihull, West Midlands
05.1995 - 05.1995
  • Fostered creativity in children with arts and craft activities, boosting their motor skills.
  • Supported children's language development through storytelling and reading sessions.
  • Prepared educational resources for effective teaching and learning process.
  • Promoted child development by implementing play and learning activities.
  • Ensured a safe environment through strict adherence to nursery policies and procedures.
  • Encouraged physical activity amongst children by leading outdoor playtime sessions.
  • Assisted in the organisation of parent meetings, improving communication between parents and staff.
  • Provided emotional support to children experiencing difficulties, promoting positive behaviour.
  • Assisted in meal preparation, ensuring balanced nutrition for children.
  • Assured hygiene by changing nappies and washing hands regularly during the day.
  • Maintained a healthy environment for children with regular cleaning routines.
  • Emphasised importance of manners amongst children with consistent reinforcement.
  • Worked collaboratively with nursery staff to deliver quality childcare service.
  • Conducted frequent maintenance of nursery rooms to ensure a clean, safe and stimulating learning environment for children.
  • Recorded and informed manager regarding injuries and accidents.
  • Supervised daily activities, lunch break and rest time to monitor schedule.
  • Created caring bonds with children for comfort and safety within nursery.
  • Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
  • Communicated daily observations with guardians, maintaining detailed development records.
  • Practiced child protection and health and safety measures to comply with guidelines.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Engaged with both children and caregivers to nurture ongoing trusting rapport.
  • Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Fed meals , changed diapers and assisted children to use toilet.
  • Upheld reliable routines to minimise children's stress and anxiety.
  • Set up equipment and materials ahead of recreational activities.
  • Developed positive, trusting relationships with groups of young children.
  • Engaged children in stimulating learning-based activities and games.
  • Supervised groups children.

Education

High School Diploma - GCSE

Lyndon School
Solihull
09.1991 - 07.1996

Studied towards NNEB - Child Care

Solihull College
Solihull
09.1996 - 06.1998

Basic first aid - Child Care

Solihull College
Solihull
06.1996 - 06.1996

Basic Food & Hygiene - Childcare

Solihull College
Solihull
06.1996 - 06.1996

NCFE CACHE LEVEL 2 - Understanding Autism

Solihull College and University Centre
Solihull
08.2018 - 11.2018

NCFE CACHE LEVEL 2 - Understanding Specific Learning Disabilities

Solihull College and University Centre
Solihull
06.2023 - 10.2023

NCFE CACHE Level 3 - Understanding Mental Health

Walsall College
Walsall
01.2024 - 07.2024

Skills

  • Time management excellence
  • Administrative efficiency
  • Invoicing systems
  • Client services excellence
  • Discretion handling
  • Supply ordering capability
  • Invoice processing knowledge
  • Accounting basics
  • Email correspondence
  • Research and analysis
  • Outstanding organisation
  • Clear communication
  • Filing experience
  • Document proofreading
  • Discretionary judgement

Timeline

NCFE CACHE Level 3 - Understanding Mental Health

Walsall College
01.2024 - 07.2024

NCFE CACHE LEVEL 2 - Understanding Specific Learning Disabilities

Solihull College and University Centre
06.2023 - 10.2023

Secretary

Dalton Construction
07.2019 - Current

NCFE CACHE LEVEL 2 - Understanding Autism

Solihull College and University Centre
08.2018 - 11.2018

Home carer

HMRC
06.2011 - Current

Nursery nurse

Beachwood Day Nursery
04.1999 - 10.2000

Bar supervisor

The Golden Lion
08.1998 - 01.2000

Studied towards NNEB - Child Care

Solihull College
09.1996 - 06.1998

Basic first aid - Child Care

Solihull College
06.1996 - 06.1996

Basic Food & Hygiene - Childcare

Solihull College
06.1996 - 06.1996

Nursery nurse assistant

Land Rover Day Nursery
05.1995 - 05.1995

High School Diploma - GCSE

Lyndon School
09.1991 - 07.1996

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Victoria Dalton