Victoria Coyne
Newcastle Upon Tyne,STY
Summary
Dynamic Senior Scheduler and Customer Service professional with a proven track record at EE. Excelled in establishing transparent communication and optimizing staffing through analytical prowess and creative solutions. Demonstrated exceptional interpersonal skills and stakeholder management, ensuring project success and stakeholder satisfaction. Committed to excellence and continuous improvement.
Overview
26
26
years of professional experience
Work History
Senior Scheduler
EE
01.2005 - 09.2024
- Established transparent communication channels among all stakeholders through routine updates on performance, risks, and opportunities for improvement.
- Medium and short term forecasting and planning of supply and demand, from recruitment to shift pattern management, with focus on key trading trading periods.
- Trend analysis and staffing optimisation, including effective management of flexibility options for staff.
- Devised comprehensive schedules, ensuring all project deadlines are met and staff receive required investment and training.
- Maintain strong stakeholder relationships to influence and drive change and improvement.
Customer Services
EE
06.1998 - 01.2005
- Started as a frontline agent, progressing into Complaints, including a period in Directors office handling escalations at their highest point.
Education
Diploma in Law - Law
Northumbria University
Newcastle Upon Tyne, United Kingdom06-2004
BTEC National Diploma - Business And Finance
Northern Rock Training Scheme
Newcastle Upon Tyne, United Kingdom06-1997
Skills
- Brilliant interpersonal skills and stakeholder management
- Strong analytical skills
- Great at developing creative solutions to maximise the effectiveness of the business, with both the business and the workforce in mind
- Positive, committed, creative and determined to show up as the best version of myself
Timeline
Senior Scheduler
EE
01.2005 - 09.2024
Customer Services
EE
06.1998 - 01.2005
Diploma in Law - Law
Northumbria University
BTEC National Diploma - Business And Finance
Northern Rock Training Scheme
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