Victoria Casswell
London
Summary
Accomplished sales professional with expertise in strategic selling techniques and successful up-selling. Demonstrates a positive attitude and confident communication skills, ensuring exceptional customer service and effective cash handling. Adept at achieving sales targets through comprehensive product knowledge, aiming to drive continued success in future roles.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Selco Trade Sales Assisstant
Selco Builders Warehouse
London
07.2021 - Current
- Trained new staff members, fostering a supportive working environment.
- Efficiently processed cash and card payments during busy shopping periods to minimise customer waiting times all whilst keeping good relations with them by providing helpful and attentive sales support and service to generate positive customer feedback.
- Received, processed and organised deliveries with tight deadlines.
- Addressed and resolved complex customer complaints in a calm, efficient and friendly manner.
- Proactively promoted product sales and promotions, using persuasive techniques to communicate deals to customers during consultations.
- Performed closing duties such as cleaning at the end of the day, locking up the store premises and cashing up the tills.
- Went the extra mile to locate stock for customers by researching supplier information, calling our other branches and generating bespoke orders when possible.
- Collaborated effectively with team members to meet sales targets.
Tesco Shop Assisstant
Tesco Warehouse
03.2020 - 08.2025
- I worked during COVID collecting all the perishable and non-perishable items for home deliveries, I was an integral part of the team ensuring they went out on time for the delivery vans.
- Allowed me to work accurately but efficiently under pressure with strict time constraints.
- Assisted customers on the shop floor, with selection of products and services.
Hairdressing assistant
Kyzan
01.2018 - 07.2018
- I managed the phone to make appointments as well as reschedule them, ensuring there was enough time between each appointment, for example if a client was late.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
Education
Bachelor of Arts - Special Makeup Effects for TV and Film
University of Bolton
Bolton 09.2018 - 07.2021
A-Levels -
Gumley House Convent School
London 09.2016 - 07.2018
Skills
- Sales target achievement
- Strategic selling techniques
- Successful up-selling
- Cash handling
- Positive attitude
- Customer Service
- Confident communicator
- Product knowledge
Timeline
Selco Trade Sales Assisstant
Selco Builders Warehouse
07.2021 - Current
Tesco Shop Assisstant
Tesco Warehouse
03.2020 - 08.2025
Bachelor of Arts - Special Makeup Effects for TV and Film
University of Bolton
09.2018 - 07.2021
Hairdressing assistant
Kyzan
01.2018 - 07.2018
A-Levels -
Gumley House Convent School
09.2016 - 07.2018
Similar Profiles
Adrian BolgerAdrian Bolger
Trade counter salesperson at Selco Builders WarehouseTrade counter salesperson at Selco Builders Warehouse
Chris WedlockChris Wedlock
General Manager at Selco Builders WarehouseGeneral Manager at Selco Builders Warehouse
Ilona MichalczukIlona Michalczuk
Delivery Manager at Selco Builders WarehouseDelivery Manager at Selco Builders Warehouse
Pedro CassuaPedro Cassua
Events Assistant Beverage Manager at The Hurlingham ClubEvents Assistant Beverage Manager at The Hurlingham Club
Aaliyah JosephAaliyah Joseph
Retail supervisor at ScribblerRetail supervisor at Scribbler