Victoria Capp
Computing
Hanslope,Milton Keynes
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. In my previous employments, I have been accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at the same time. My logical mind has a practical approach to problem-solving and a drive to see things through to completion.
Overview
20
20
years of professional experience
Work history
Level 3 Teaching assistant
Slated Row School
Milton Keynes, Bucks
01.2022 - Current
- Caring: About the needs of the students and ensuring that they receive the best possible education to thrive, grow and reach their full potential.
- Communication skills: Interacting with students, parents, staff, and other professionals.
- Planning: Lessons with the ability to lead an activity and identify resources where students have various academic levels which require varying strategies and interventions.
- Listening: I can listen to the needs, questions, concerns, and ideas of students and teach them how to do the same in return.
- Public speaking: The ability to speak in front of a large audience (i.e Students, parents or other staff members) in a clear and audible fashion.
- Writing: Producing written handouts, PowerPoint presentations and class activities.
- Reading: The ability to emphasize different book characters selectively and with focus.
- Reviewing: Reviewing and marking homework and class activities then offering next steps for future work.
- Medical: emergency first aid, tube feeds and training others.
- Observation: Ensuring EHCP are filled in and up to date by observing the student during EHCP lesson time.
- Technical knowledge: Great knowledge in the technical aspects of the job and being able to communicate it effectively to both technical and non-technical audiences.
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Effectively managed complex and challenging behaviours through our school values (Hope, Dignity and Respect)
Home Carer
Carers allowance
Milton Keynes, Bucks
01.2012 - 06.2019
- Personal care: Helping Nan to dress wounds, get washed and dressed, go to the toilet, or get out of bed.
- Time management: Transportation for appointments and ensuring that Nan's, medication is sorted and current.
- Resilience: Staying strong and keeping going even when things can be hard.
- Reviewing: Dressing wounds, checking blood pressure and oxygen levels.
- Financial: To help and stay on track with Nan's spending by setting up payments for mortgage, electricity and water bills.
Store supervisor and acting Assistant Manager
Blacks Leisure Group PLC
Milton Keynes, Bucks
01.2008 - 01.2012
- Numeracy skills: Petty cash, stock transfers, change orders and working with daily figures to create different ways to improve sales.
- Motivating and Teamwork: Encourage the team to meet daily targets and discuss ways these could be achieved.
- Organisation and leadership: Direct a team of colleagues at the warehouse for store closure stock and getting stock ready for events such as Glastonbury festival.
- Management: Stepping in to be a store manager at other stores when leave of absence cover was required.
- Managing camping shows by ensuring stock availability was planned to allow maximum sales, planning layouts and organising a team at the shopping centre's main display areas.
- Finical: Ensuring employee payroll is submitted each month.
- Time management: Opening and closing the store, planning colleague's shifts for the weeks ahead and completing my team's appraisals on time. Ordering stock by monitoring the levels, especially for promotional events.
- To perform Staff training and interviews to allow the correct number of staff to fulfil company requirements.
- Design skills: Merchandising and setting up POS (point of sale) to meet requirements for full customer potential on sales.
- Communication: Conference call meetings then transcribe what was discussed to the rest of the team acting where needed.
- Customer service and persuasion: Ensuring that the needs of the customers are always put first and are provided with excellent service at all times.
Publican
The Swan Sherrington
Milton Keynes, Bucks
10.2007 - 01.2008
- Customer services: A prompt efficient quality of service at all times at the bar and from the kitchen to create a loyal customer base.
- Financial: Accurately balanced cash register and tracked tips
- Cleaning: Ensuring high hygiene in all areas including line cleaning and cellar management
- Organisation: Monitoring stock levels and managing inventory.
Store Assistant
Shell Petrol Station
Milton Keynes, Bucks
02.2007 - 01.2008
- Attention to detail: Ensuring no 'small details' are overlooked during setting up promotions.
- Time management: Managing my time effectively, especially when working on multiple projects while on my own in the store.
- Customer services: A prompt efficient quality of service at all times in the shop and over the Forecourt PA Systems to communicate with car drivers.
- Organisation: Monitoring stock levels and managing deliveries and Change over paperwork is ready.
- Financial: Accurately balanced cash register for next colleague taking over from me.
Waitress supervisor
The plough Wavendon
Milton Keynes, Bucks
08.2004 - 09.2007
- Customer services: A prompt efficient quality of service at all times at the bar and from the kitchen.
- Financial: Accurately balanced cash register and tracked tips.
- Cleaning: Ensuring high hygiene in all areas with quick table turn rounds ready for the next customer.
- Organisation: Monitoring stock levels and managing inventory for our menu and bar to be ready for service.
Special Needs Nanny
Self employed
Milton Keynes, Bucks
07.2006 - 02.2007
- Communication: The ability to communicate effectively with the child's parents and professionals to help with progressing in the right direction with his learning difficulties.
- Caring: Included supervising, cleaning, basic hygiene of the children, and engaging the child in learning through play activities.
- Time management: Keeping to routines.
Volunteer/Nursery nurse/special educational needs one-to-one
Cleverkidz Nursery
Milton Keynes, Bucks
07.2004 - 07.2006
- Caring: Included supervising, cleaning, basic hygiene of the children, and engaging children in learning through play activities
- Communication skills: To interact with Children, parents, staff, and other professionals
- Planning: Ability to lead an activity and identify resources where children can interact at different ages
- Observation: Recording and detailing the next steps for children with different levels of needs
- Motivating: The ability to lead, support and inspire children to reach their full potential.
Education
Basic Life Support and Medical Emergencies -
MediTraining Primary Enrichment Partnership
Milton Keynes 06/2022 - 06/2022
Recognizing and Preventing FGM -
Virtual College CPD
Milton Keynes 01/2021 - 01/2021
Level 2 Certification in Understanding Specific Learning Difficulties -
Milton Keynes College N.C.F.E
Milton Keynes 05/2021 - 02/2022
Level 2 Certification in Principles of Business Administration -
Milton Keynes College N.C.F.E
Milton Keynes 09/2019 - 05/2020
Level 3 Diploma in Retail (Management) -
Protocol Skills EDI
07/2009 - 02/2010
English and Math's key skills -
Protocol Skills
Milton Keynes 07/2009 - 02/2010
Level 2 Progression Award in Early Years Care and Education Awarded -
TNT Apprenticeship City & Guilds
10/2004 - 05/2006
GCSEs -
Walton High
Milton Keynes 09/2000 - 05/2004
Skills
- Planning
- Payroll administration
- Time management
- Financial
- Communication skills
- Strong organisation skills
- Leadership
- Management
- Training and Development
- Safeguarding and development
- Emergency First Aid
- Administering medication
- De-escalation techniques
- Visual Merchandising
- Stock management
- Customer Service
- Point of sale system operation
- Sales forecasting
- Retail staff recruitment
- Rota coordination
- Staff appraisals
- Personal care
- Patient transport
- Car fuels knowledge
- Cash register operation
- Problem-solving
- Team building
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Level 3 Teaching assistant
Slated Row School
01.2022 - Current
Home Carer
Carers allowance
01.2012 - 06.2019
Store supervisor and acting Assistant Manager
Blacks Leisure Group PLC
01.2008 - 01.2012
Publican
The Swan Sherrington
10.2007 - 01.2008
Store Assistant
Shell Petrol Station
02.2007 - 01.2008
Special Needs Nanny
Self employed
07.2006 - 02.2007
Waitress supervisor
The plough Wavendon
08.2004 - 09.2007
Volunteer/Nursery nurse/special educational needs one-to-one
Cleverkidz Nursery
07.2004 - 07.2006
Basic Life Support and Medical Emergencies -
MediTraining Primary Enrichment Partnership
06/2022 - 06/2022
Recognizing and Preventing FGM -
Virtual College CPD
01/2021 - 01/2021
Level 2 Certification in Understanding Specific Learning Difficulties -
Milton Keynes College N.C.F.E
05/2021 - 02/2022
Level 2 Certification in Principles of Business Administration -
Milton Keynes College N.C.F.E
09/2019 - 05/2020
Level 3 Diploma in Retail (Management) -
Protocol Skills EDI
07/2009 - 02/2010
English and Math's key skills -
Protocol Skills
07/2009 - 02/2010
Level 2 Progression Award in Early Years Care and Education Awarded -
TNT Apprenticeship City & Guilds
10/2004 - 05/2006
GCSEs -
Walton High
09/2000 - 05/2004
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