Results-oriented professional with expertise in leadership, communication, and business development. Proven track record in workforce planning and operational efficiency, effectively managing employee relations and health initiatives. Skilled in strategic planning and problem-solving, with a strong focus on retention through customer satisfaction and complaint resolution. Committed to enhancing organizational performance through adaptive leadership and strategic analysis.
Achieved one of the company's highest customer satisfaction scores at The Gym Group.
Achieved a pay rise after improving the performance of a gym at The Gym Group
Raised over £1,000 for charity
Implemented a mental health education course for personal trainers at The Gym Group