Summary
Overview
Work history
Education
Skills
Timeline
Generic

Victoria Bond

Preston,Lancashire

Summary

Insurance specialist in client relations and policy management. Currently part of the client-facing Personal Lines team, specializing in car, home, and van policies. Experienced in delivering personalized insurance solutions and dedicated to providing exceptional customer service.

Overview

8
8
years of professional experience
17
17
years of post-secondary education

Work history

Insurance Consultant

Howden Insurance
Preston, Lancashire
08.2024 - Current

Manage client accounts and delivered tailored insurance solutions across diverse products.
Sell policies while maintaining strong relationships with well-known insurers.
Supported clients with claims, direct debit defaults, and general insurance enquiries.

Beefeater Quay House Team Member

Whitbread PLC
Preston, Lancashire
09.2021 - 05.2022

Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.

Managed waitressing duties, serving food and drinks while taking orders in restaurant area.

Prepared desserts for guests, maintaining high culinary standards.

Handled cash and card payments using till with accuracy.

Maintained cleanliness by clearing and cleaning tables promptly.

Closed down bar, ensuring thorough cleaning and preparation for next day.

Stocked fridges and changed kegs, performing heavy lifting as required.

Hosted customers, providing a warm welcome upon arrival.

Phantom Winger Team Member

Greene King
Preston, Lancashire
08.2020 - 08.2021

Delivered high-standard food and drinks to guests.

Provided exceptional customer service to enhance guest experiences.

Handled cash and card payments using till system.

Managed table clearing and cleaning to maintain a tidy environment.

Prepared desserts for guests, ensuring presentation met quality standards.

Stocked fridges efficiently through heavy lifting.

Washed glasses to maintain cleanliness and hygiene.

Closed bar, ensuring thorough cleaning and morning preparation.

Kitchen Assistant

Bushels House
Preston, Lancashire
06.2018 - 03.2020

Executed pot washing and collected used dishes from residents' rooms.

Delivered meals to residents promptly.

Prepared drinks and assisted in meal preparation.

Maintained cleanliness by emptying bins, sweeping, and mopping kitchen area.

Ensured kitchen area remained hygienic and organised.

Stored dishes properly after washing.

Completed all required checks and signed documentation after each shift.

Education

Bachelor of Science - Business Management with Innovation and Technology

University of Salford
Salford
09.2020 - 06.2024

A-Levels - Sociology

Cardinal Newman College
Preston, Lancashire
09.2018 - 07.2020

A-Levels - Criminology

Cardinal Newman College
Preston, Lancashire
09.2018 - 07.2024

A-Levels - Business Studies

Cardinal Newman College
Preston, Lancashire
09.2018 - 07.2024

Skills

Client relations management
Policy administration
Personalized insurance solutions
Customer service excellence
Account management strategies
Claims handling expertise

Timeline

Insurance Consultant

Howden Insurance
08.2024 - Current

Beefeater Quay House Team Member

Whitbread PLC
09.2021 - 05.2022

Bachelor of Science - Business Management with Innovation and Technology

University of Salford
09.2020 - 06.2024

Phantom Winger Team Member

Greene King
08.2020 - 08.2021

A-Levels - Sociology

Cardinal Newman College
09.2018 - 07.2020

A-Levels - Criminology

Cardinal Newman College
09.2018 - 07.2024

A-Levels - Business Studies

Cardinal Newman College
09.2018 - 07.2024

Kitchen Assistant

Bushels House
06.2018 - 03.2020
Victoria Bond