
Insurance specialist in client relations and policy management. Currently part of the client-facing Personal Lines team, specializing in car, home, and van policies. Experienced in delivering personalized insurance solutions and dedicated to providing exceptional customer service.
Manage client accounts and delivered tailored insurance solutions across diverse products.
Sell policies while maintaining strong relationships with well-known insurers.
Supported clients with claims, direct debit defaults, and general insurance enquiries.
Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
Managed waitressing duties, serving food and drinks while taking orders in restaurant area.
Prepared desserts for guests, maintaining high culinary standards.
Handled cash and card payments using till with accuracy.
Maintained cleanliness by clearing and cleaning tables promptly.
Closed down bar, ensuring thorough cleaning and preparation for next day.
Stocked fridges and changed kegs, performing heavy lifting as required.
Hosted customers, providing a warm welcome upon arrival.
Delivered high-standard food and drinks to guests.
Provided exceptional customer service to enhance guest experiences.
Handled cash and card payments using till system.
Managed table clearing and cleaning to maintain a tidy environment.
Prepared desserts for guests, ensuring presentation met quality standards.
Stocked fridges efficiently through heavy lifting.
Washed glasses to maintain cleanliness and hygiene.
Closed bar, ensuring thorough cleaning and morning preparation.
Executed pot washing and collected used dishes from residents' rooms.
Delivered meals to residents promptly.
Prepared drinks and assisted in meal preparation.
Maintained cleanliness by emptying bins, sweeping, and mopping kitchen area.
Ensured kitchen area remained hygienic and organised.
Stored dishes properly after washing.
Completed all required checks and signed documentation after each shift.
Client relations management
Policy administration
Personalized insurance solutions
Customer service excellence
Account management strategies
Claims handling expertise