Victoria Baker
Worthing ,West Sussex
Summary
Enthusiastic Florist with experience creating and delivering arrangements to customer requests. Calm and productive under pressure to meet quality standards within order deadlines. Builds rapport with clients to recognise personal tastes and achieve bespoke installations. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Reliable person with retail industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
13
13
years of professional experience
Work History
Florist
Flowers4Worthing Limited
Worthing, West Sussex
07.2012 - Current
- Cleaned vases and swept shop floors to maintain tidy appearance.
- Shared knowledge throughout department to encourage development of floristry skills among coworkers.
- Worked with customers to determine type of arrangement desired and delivery information.
- Managed customer lines for minimum wait times and high satisfaction.
- Sourced flowers from local suppliers to improve sustainability.
- Received orders in person, by phone and online, processing within allocated timeframes.
- Carried out active selling from initial customer greeting.
- Developed individualised arrangement recommendations based on customers' budget, occasion and preferences.
- Built rapport with new and existing customers to boost client retention.
- Helped customers obtain specialised help for refunds and exchanges.
- Organised displays to promote inventory and encourage customer purchases.
- Merchandised stock and controlled stock levels, minimising costs and waste.
- Designed and assembled floral displays using various construction techniques.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Prepared invoices for customers with large orders or special sales types.
- Recommended cost-effective flower alternatives to client wishes to meet budgets.
- Prepared new flower and greenery shipments for arrangement.
- Checked and monitored quality of incoming cut materials.
- Accepted card, cash and cheque payments in POS register system.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Served customers to drive sales and deliver top-quality experiences.
- Replenished stock and processed deliveries to maximise product availability.
Trainee Dental Nurse
General Denistry Implants
Worthing, West Sussex
01.2012 - 07.2024
- Managed new and existing bookings in dental software to provide and maintain client retention rate.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
Receptionist
Knowlton And Newman Ltd
Portsmouth, Hampshire
2007 - 2012
- Managed calendars, strategically scheduling appointments to maximise availability.
- Tracked daily activities and important metrics with spreadsheets.
- Admitted guests into buildings to control site access.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
City and Guilds - Floristry
Chichester College
Pulborough09.2004
GCSEs - Maths, English, Science, German, Business Studies,
Davisons CE High School For Girls
Worthing09.2002
Skills
- Cash management
- Inventory management and ordering
- Creative floral design
- Sales and service-oriented
- Online sales
- Consultations and recommendations
- Customer service
Hobbies
I really enjoy walking and spending time outdoors and when I have time I really love being creative
Timeline
Florist
Flowers4Worthing Limited
07.2012 - Current
Trainee Dental Nurse
General Denistry Implants
01.2012 - 07.2024
Receptionist
Knowlton And Newman Ltd
2007 - 2012
City and Guilds - Floristry
Chichester College
GCSEs - Maths, English, Science, German, Business Studies,
Davisons CE High School For Girls
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