Dynamic Swim School Manager with expertise in customer engagement and team leadership. Builds strong client relationships through effective communication and tailored coaching programmes. Drives operational excellence by implementing systematic approaches to lesson delivery and safety compliance.
Work History
Swim School Manager / Swimming Instructor/Coach
The Greatest Little Swim School
Sutton Coldfield, West Midlands
04.2021 - Current
Increased customer base through effective word of mouth and strategic social media engagement.
Organise the day-to-day running of a swim school.
Ensure all relevant systems are in place.
Organise a systematic and consistent approach to the teaching of swimming.
Coordinated communication with stakeholders to enhance alignment and collaboration.
Created coaching strategies and lesson plans that consistently exceeded performance expectations.
Maintained up-to-date knowledge of teaching techniques, rules, and regulations across various sports disciplines.
Improved performance through regular evaluation and providing constructive feedback.
Identified safety hazards and potential risks quickly, reducing team injuries and increasing player availability.
Maintained student safety by keeping equipment in good working order.
Built and maintained strong professional relationships with clients, leading to repeat engagements and referrals.
Maintained and documented records of participant performance to achieve consistent training.
Designed and delivered bespoke coaching programmes to enhance individual and team performance in various organisations.
Project Manager
Maven Securities
London
08.2016 - Current
Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
Oversaw the development of project documentation, maintaining clear and accurate records throughout project lifecycles.
Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
Presented project proposals and reports to senior management, articulating project value and securing necessary approvals.
Monitored service delivery and intervened proactively to correct problems.
Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement.
Analysed project outcomes, conducting post-implementation reviews to identify lessons learned and best practices.
Championed quality assurance measures, overseeing the adherence to industry standards and project specifications.
Deputy Head Teacher
St Bartholomews
Wolverhampton, West Midlands
09.2006 - 08.2017
Coordinated with other senior leaders to develop and implement the school's strategic vision, driving continuous improvement.
Maintained accountability for developing and implementing curriculum strategy and updates.
Supported administrators with strategic planning and policy formulation in alignment with school mission and values.
Coordinated staff training sessions on safeguarding policies, promoting a safe educational environment.
Conducted performance evaluations of teaching staff, providing constructive feedback for professional development.
Performed lesson observations to measure teaching performance and provide constructive feedback.
Conducted teacher performance reviews by assessing classroom activities and reviewing grades.
Collaborated with teachers to understand and improve classroom conditions.
Chaired meetings with parents and teachers to discuss student progress and address concerns.
Managed overall operation of all school events, day-to-day human resources issues and school premises activities.
Meticulously monitored classroom resources to reduce waste and foster top-quality learning experiences.
Maintained visible presence during school hours and extracurricular events to support pupils.
Advised school district on purchases of textbooks and technology for continuing education programmes.
Developed a comprehensive disciplinary code to guide student behaviour and promote a positive school environment.
Education
Bachelor of Arts - Education
University of Surrey
Guildford
01-1994
Skills
Safety compliance
Safety regulations
Lesson planning
Lesson documentation
Performance evaluation
Coaching techniques
Student engagement
Motivating students
Client retention
Strategic planning
Time-management
Decision making
Calm under pressure
Communication
Effective communication
Team player
Service excellence
Positive attitude
Social media marketing
Certification
Aquatic Tutor Status
TA Level 2 Award in Safety Award for Teachers
Baby and Pre-School Swimming
STA Level 2 Certificate in Teaching Swimming (OLD)