Summary
Work history
Education
Skills
Additional Information
Timeline
Generic

Victoria Atiba

Summary

Highly organised and self-motivated professional with experience in stakeholder engagement, customer service, and business support within the NHS, Civil Service, and project environments. Skilled in managing high-volume mailboxes, drafting plain English correspondence, supporting senior leaders, and coordinating stakeholder communications. Recognised for the ability to balance competing priorities, deliver results at pace, and build effective working relationships across internal teams, government stakeholders, and the public. Proficient in digital collaboration tools and experienced in supporting incident response and reputational risk communications.

Work history

Mental Health Administrative Officer & Call Handler

NHS
  • Company Overview: North West Region
  • Managed a busy mailbox, logging new enquiries, escalating high-priority cases, and ensuring timely responses to the public, professionals, and partner organisations.
  • Drafted clear, plain English correspondence and briefings on behalf of senior managers, ensuring sensitive information was communicated accurately.
  • Supported the coordination of meetings, conferences, and digital communications, helping deliver consistent stakeholder engagement across the service.
  • Collaborated with clinicians, service users, and external stakeholders to resolve complex queries and balance competing priorities in a fast-paced environment.
  • Contributed to incident response communications, providing accurate updates to internal teams and external partners during service pressures.
  • North West Region

Business Analyst & Project Support (Stakeholder Engagement Focus)

Jilade consulting ltd
  • Partnered with senior stakeholders to gather, document, and communicate requirements, ensuring alignment across cross-functional teams.
  • Produced briefing papers, reports, and presentations for executive leaders, enabling informed decision-making.
  • Facilitated workshops, ensuring outcomes were tracked digitally using MS Teams, Planner, and SharePoint to monitor progress and deadlines.
  • Supported delivery of communications and engagement strategies, including drafting updates for internal and external stakeholders.
  • Assisted with risk and reputation management, ensuring stakeholder expectations were met and issues were escalated appropriately.

Call Handling & Customer Engagement (Civil Service Contract)

LADOKE
  • Delivered excellent customer and partner engagement by responding to a high volume of public and internal queries with accuracy and empathy.
  • Balanced competing priorities while working to tight deadlines, ensuring service level agreements were consistently met.
  • Built a robust network of colleagues and partners to share knowledge and resolve complex enquiries effectively.
  • Supported senior leaders by drafting correspondence and handling general enquiries, maintaining professionalism and confidentiality.

Education

MSc - Applied Data Science

Unversity of Central Lancashire

Bachelor of Science - Microbiology

Ambrose Alli University

Skills

  • Stakeholder engagement & relationship management
  • Plain English written & verbal communication
  • Mailbox management & enquiry handling
  • Ministerial briefings, reports & presentations
  • Event & meeting coordination
  • Digital publications & media support
  • Organisation & prioritisation under pressure
  • Incident response & reputational risk management
  • Collaboration tools: MS Teams, SharePoint, Planner, Trello, Outlook
  • Networking & cross-team collaboration

Additional Information

Trained and experienced in incident response communications and updating stakeholders during periods of high demand., Flexible and adaptable; able to travel nationally for meetings, events, and stakeholder engagement as required., Committed to continuous improvement, embracing innovation in digital tools and communication methods.

Timeline

Mental Health Administrative Officer & Call Handler

NHS

Business Analyst & Project Support (Stakeholder Engagement Focus)

Jilade consulting ltd

Call Handling & Customer Engagement (Civil Service Contract)

LADOKE

MSc - Applied Data Science

Unversity of Central Lancashire

Bachelor of Science - Microbiology

Ambrose Alli University

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Victoria Atiba