Victor Danilo Lopez
London
Summary
Dedicated professional specializing in stock replenishment, order picking, packing, and warehouse operations. Strong skills in health and safety, manual handling, and time management. Proven track record of effective teamwork and exceptional customer service. Committed to optimizing operational efficiency and driving organizational success.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Delivery Rider
Deliveroo
London, England
2025.08 - 2026.05
- Completed 70–80+ deliveries per day
- Met strict time targets
- Maintained customer satisfaction
- Kept records of all delivered items for organisational accountability.
- Provided excellent customer interaction whilst delivering products.
- Adjusted routes according to traffic conditions to maintain punctuality.
- Used GPS systems effectively for accurate navigation during deliveries.
- Read maps and followed directions for efficient route planning.
- Liaised with dispatch team to coordinate deliveries effectively.
- Achieved customer satisfaction with prompt and courteous service.
- Followed safety regulations on road, ensuring personal and public safety.
- Completed all deliveries within assigned timeline, improving business efficiency.
- Handled return or exchange requests professionally, ensuring customer satisfaction.
Customer Service Representative
Solvo Global
USA, USA
2022.01 - 2022.08
- Processed overdraft and bank transfer payments with high accuracy and compliance with banking policies.
- Provided clear and professional assistance to card members regarding accounts and financial services inquiries, transactions, and financial services.
- Updated and maintained customer information within Credit One Bank database, ensuring data accuracy and confidentiality.
- Maintained clean, orderly work environment, promoting conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Store Assistant
Grocery Store
Turbo, Colombia
2012.01 - 2014.01
- Restocked shelves and maintained product availability
- Assisted customers and handled transactions
- Maintained store organisation
- Arranged displays attractively, driving impulse purchases.
- Assisted customers, resulting in a positive shopping experience.
- Troubleshot register issues promptly, minimising disruption of service.
Customer Service Appointment Setter
Solvo Global S.A.S
North America, USA
2022.08 - 2022.11
- Consistently adapted conversation skills according to each client's needs and preferences.
- Actively engaged prospective customers to promote and schedule appointments for MVP resort packages.
- Utilised persuasive communication and sales techniques to drive interest and secure bookings.
- Consistently met daily and weekly appointment setting targets, contributing to sale team performance.
Education
Diploma de Bachillerato - Secundary subjects
Colegio El Ferrini, Medellin , Colombia
Medellín, Colombia 2009.02 - 2010.11
Skills
- Stock Replenishment
- Order Picking & Packing
- Warehouse Operations
- Health & Safety
- Manual Handling
- Time Management
- Teamwork
- Customer Service
- Bilingual or multilingual
- Cleaning procedures
- Communication skills
- Problem-solving
- Attention to detail
Additional information
- Right to work in the UK
- Available immediately
- Flexible shifts (including nights); preference for day shifts
Languages
Spanish
Native
English
Fluent
Timeline
Delivery Rider
Deliveroo
2025.08 - 2026.05
Customer Service Appointment Setter
Solvo Global S.A.S
2022.08 - 2022.11
Customer Service Representative
Solvo Global
2022.01 - 2022.08
Store Assistant
Grocery Store
2012.01 - 2014.01
Diploma de Bachillerato - Secundary subjects
Colegio El Ferrini, Medellin , Colombia
2009.02 - 2010.11