VICTOR TIMOTIN
Pontypridd,RCT
Summary
Technically skilled and adaptable professional with over seven years of experience in IT support, systems administration, and customer-focused environments, now transitioning into game development. Currently pursuing a BSc (Hons), with a strong interest in game design, level design, user interface design and production pipeline management.
Brings a solid foundation in troubleshooting, system architecture and technical problem-solving, combined with creativity and a player-focused mindset. Experienced in working within fast-paced team environments, supporting large user bases, and communicating complex technical issues clearly.
Passionate about designing engaging and intuitive gameplay experiences, with a focus on level flow, player interaction, usability and environmental feedback. Known for strong analytical thinking, attention to detail, and the ability to lead and collaborate effectively within both technical and non-technical teams.
Overview
7
7
years of professional experience
Work history
Technical Software Support – Second Line
IRIS Software
Hereford, Herefordshire
2017.11 - 2021.01
- Provided second-line technical support to 100+ clients and thousands of users, including top 20 global accountancy firms
- Diagnosed and resolved complex software and hardware issues through structured troubleshooting and ticket management
- Communicated technical solutions clearly to non-technical users, maintaining high customer satisfaction through ZenDesk
- Collaborated with internal teams to escalate and resolve critical system issues efficiently
- Managed high-volume ticket queues in a fast-paced environment, consistently meeting response and resolution targets
- Used SQL to query and manipulate data for troubleshooting, diagnosing issues, and resolving client support cases
First Line IT Engineer
AllPay Ltd
Hereford, Herefordshire
2015.02 - 2017.07
- Provided first-line technical support across hardware, networking, and system-related issues in a financial services environment
- Administered and supported network infrastructure using Active Directory, DHCP, and DNS
- Diagnosed and resolved technical faults, ensuring minimal disruption to business operations
- Monitored and maintained email systems, ensuring reliability and performance
- Identified and analysed security threats, including viruses and system breaches, supporting preventative measures
- Utilised virtualisation tools (Hyper-V) and basic scripting to support system configuration and troubleshooting
- Liaised between developers and clients for clear communication.
Sales Consultant
Carphone Warehouse
Hereford, Herefordshire
2014.10 - 2015.02
- Processed customer transactions and mobile contracts accurately in a fast-paced retail environment
- Delivered tailored product recommendations, supporting customers in selecting suitable mobile devices and contracts
- Delivered first-line customer support, resolving product issues and handling general technical queries
- Maintained strong customer service standards through clear communication and problem-solving
Customer Assistant
Phones4u
Hereford, Herefordshire
2014.07 - 2014.10
- Supported customers with mobile phone purchases, contracts, and product selection within a retail environment
- Provided first-line technical assistance for mobile devices and in-store hardware/software products
- Processed transactions accurately while maintaining efficient customer service
- Resolved customer issues and device faults, ensuring a positive and professional experience
Education
BSc (Hons) - Game Design
University of South Wales
Cardiff 2023.09 -
Advanced Level Apprenticeship - IT, Software, Web & Telecoms Professionals
Firebrand (Tech Partnership)
Hereford 2015.03 - 2017.03
Level 2 & Level 3 (MTA) - Microsoft Technology Associate
Firebrand Training
Cambridge, Cambridgeshire 2015.03 - 2016.03
ITIL Foundation Certificate, IT Service Management - Information and Creative Technology (ICT)
QUANTA
Worcester 2016.06 - 2016.06
Pearson BTEC LEVEL 1 & LEVEL 2 First Diploma - Information and Creative Technology (ICT)
Herefordshire & Ludlow College
Hereford 2013.09 - 2014.07
Level 2 Functional skills - Mathematics
Herefordshire College of Technology
Hereford 2013.09 - 2014.07
Level 2 Functional skills - English
Herefordshire College of Technology
Hereford, Herefordshire 2013.09 - 2014.07
6 GCSE’s - 8 GCSE's, 1 OCR National Award, 2 BTEC's
Kingstone High School
Hereford, Herefordshire 2008.09 - 2013.07
Comptia Strata Fundamentals of IT Technology - Information and Creative Technology (ICT)
CompTIA
Cambridge, Cambridgeshire 2016.03 - 2016.03
CompTIA Strata Fundamentals of PC Functionality - Information and Creative Technology (ICT)
CompTIA
Cambridge, Cambridgeshire 2016.03 - 2016.03
Certificate of Higher Education - Game Development
University of South Wales
Pontypridd 2021.09 - 2022.07
Skills
- Technical Support & Troubleshooting: Resolving complex software, hardware, and system issues in fast-paced environments
- IT Infrastructure & Networking: Experience with Active Directory, DHCP, DNS, and system administration
- Data & Systems Handling: Using SQL and databases for data querying, analysis, and issue resolution
- Game & Level Design: Designing gameplay mechanics, level layouts, pacing, and player progression
- UI/UX Design: Creating intuitive, user-friendly interfaces with a focus on usability and accessibility
- Analytical Problem-Solving: Breaking down complex problems into structured, effective solutions
- Creative Direction: Strong ability to develop original visual and audio concepts, contributing to cohesive and engaging design ideas
- Team Leadership & Collaboration: Leading and supporting teams in technical and creative projects
- Communication & User Focus: Explaining technical concepts clearly and delivering strong user-focused experiences
SKILLS AND LEISURE
Leisure: I love to travel with my partner, we attempt to tackle many walking and hiking trails whilst occasionally mustering up enough power to go for runs on a weekly basis, it gives us a clear mind to get through the day and the views from some of the mountains are extraordinary., I also thoroughly enjoy spending my personal time playing many games to relax at home and talk to my friends from other countries, this is how I met the best man for my wedding.
Affiliations
- Outdoor Sports
- Arts and Crafts
- Gaming
- Animal Welfare
- History of Empires
CONTACT
- PHONE NUMBER: +44 7885 388 768
- EMAIL ADDRESS: Tricillion@outlook.com
Timeline
BSc (Hons) - Game Design
University of South Wales
2023.09 -
Certificate of Higher Education - Game Development
University of South Wales
2021.09 - 2022.07
Technical Software Support – Second Line
IRIS Software
2017.11 - 2021.01
ITIL Foundation Certificate, IT Service Management - Information and Creative Technology (ICT)
QUANTA
2016.06 - 2016.06
Comptia Strata Fundamentals of IT Technology - Information and Creative Technology (ICT)
CompTIA
2016.03 - 2016.03
CompTIA Strata Fundamentals of PC Functionality - Information and Creative Technology (ICT)
CompTIA
2016.03 - 2016.03
Advanced Level Apprenticeship - IT, Software, Web & Telecoms Professionals
Firebrand (Tech Partnership)
2015.03 - 2017.03
Level 2 & Level 3 (MTA) - Microsoft Technology Associate
Firebrand Training
2015.03 - 2016.03
First Line IT Engineer
AllPay Ltd
2015.02 - 2017.07
Sales Consultant
Carphone Warehouse
2014.10 - 2015.02
Customer Assistant
Phones4u
2014.07 - 2014.10
Pearson BTEC LEVEL 1 & LEVEL 2 First Diploma - Information and Creative Technology (ICT)
Herefordshire & Ludlow College
2013.09 - 2014.07
Level 2 Functional skills - Mathematics
Herefordshire College of Technology
2013.09 - 2014.07
Level 2 Functional skills - English
Herefordshire College of Technology
2013.09 - 2014.07
6 GCSE’s - 8 GCSE's, 1 OCR National Award, 2 BTEC's
Kingstone High School
2008.09 - 2013.07