Victor Souza
London,Croydon
Summary
Dependable and highly organised with experience in providing exceptional customer service and managing tasks given effectively. With excellent communication skills, creating a welcoming atmosphere for clients and visitors. Adept at multitasking and handling various responsibilities simultaneously. With extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Offering strong interpersonal and communication skills with keen ability to engage with diverse customers. Ready to use and develop customer service, multitasking, and teamwork skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Certified Bartender
Tequila Mockingbird
London, Clapham Junction
2024.10 - Current
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Bartender
Margaux Restaurant-South Kensington
2023.08 - 2024.06
- Acquired vast knowledge of mixology and bartending through collaboration with an exceptional team.
- Developed a profound understanding of wine industry
- Optimised customer experience, managing over 150 guests daily, each guest with sincere, positive and enthusiastic attitude.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
Cocktail Bartender
Tequila Mockingbird-Wimbledon
2020.09 - 2023.07
- Proven ability to multitask and provide excellent service to multiple customers at once
- Achieved success by effectively managing tasks in a fast-paced work environment.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Elevated customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
Football player
Uniao Serpense FC
Beja
2019.08 - 2020.06
- Trained regularly for improved fitness, capability and performance.
- Improved physical stamina and skill through dedicated daily training.
- Followed trainer and coach advice to manage, rehabilitate and prevent injuries.
- Collaborated with coaches to develop key competitive strategies.
- Enhanced physical fitness with rigorous daily training regime.
- Demonstrated leadership abilities by stepping up as captain.
Education
Level 3 Extended in Sport & Exercise Science - Sports & Exercise Science
Harris South Norwood Academy
London 2017.09 - 2019.06
A Level - Psychology
Harris South Norwood Academy
London 2017.09 - 2019.06
Skills
- Host/Hostess
- Bartending
- Serving Experience
- Communication skills
- Adaptability
- Leadership
- Organisational skills
- Front-Of-House (FOH) procedures
- Customer Service
- Exceptional time management
Timeline
Certified Bartender
Tequila Mockingbird
2024.10 - Current
Bartender
Margaux Restaurant-South Kensington
2023.08 - 2024.06
Cocktail Bartender
Tequila Mockingbird-Wimbledon
2020.09 - 2023.07
Football player
Uniao Serpense FC
2019.08 - 2020.06
Level 3 Extended in Sport & Exercise Science - Sports & Exercise Science
Harris South Norwood Academy
2017.09 - 2019.06
A Level - Psychology
Harris South Norwood Academy
2017.09 - 2019.06