Victor Okodua
London
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Great knowledge of customer regulations and law like the Equity Act 2010 and Data Protection Act 2018. Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Interior designer
Dafresh Interior
Lagos, Nigeria
10.2019 - 08.2021
- Prepared accurate cost estimates for customers based on their specific requirements.
- Handled customer queries professionally, building trust and fostering repeat business.
- Installed epoxy floors to enhance the home interiors of clients.
- Ensured customer satisfaction by delivering professional service and workmanship.
- Assessed client requirements for accurate material estimation and project planning.
- Made precise calculations to determine materials needed.
Sales Assistant
Aurora Worldwide
London, City of London
03.2022 - 08.2022
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Tiktok shop seller
Tiktok
London , London
09.2022 - 12.2023
- Managed stock control to ensure product availability.
- Provided excellent customer service which resulted in repeat business.
- Monitored inventory levels to prevent stock shortages.
- Resolved customer queries, improved overall service rating.
- Increased sales by building strong relationships with customers.
- Worked during busy holiday periods maintaining high level of service.
- Demonstrated product knowledge to increase customer trust and satisfaction.
- Handled customer returns and exchanges with understanding and patience.
Chef
marlowe
London, london
11.2024 - Current
- Streamlined kitchen operations for enhanced efficiency.
- Reduced food waste to improve profitability.
- Improved customer satisfaction by creating innovative and appetising menu items.
- Implemented cost-effective strategies in purchasing and inventory management.
- Trained junior chefs to enhance their professional skills.
Education
Cyber Security
The Learning People
London 04.2001 -
Bachelor of Science - Accounting
Oduduwa University
Skills
- Problem solving
- Expert multitasker
- Hospitality expertise
- Outstanding customer service
- ICT security systems
- Data security
- Patient risk management
- Marketing and sales experience
- Strong communication
- Brand awareness and representation
Certification
- ETA Level 1 Award in Digital Contact Centre
- Gateway Level 1 Award in Cybersecurity
Languages
English
Native
REFERENCES
Available on request
Hobbies
- Sport
- Music
- Writing
- Designing
Timeline
Chef
marlowe
11.2024 - Current
Tiktok shop seller
Tiktok
09.2022 - 12.2023
Sales Assistant
Aurora Worldwide
03.2022 - 08.2022
Interior designer
Dafresh Interior
10.2019 - 08.2021
Cyber Security
The Learning People
04.2001 -
Bachelor of Science - Accounting
Oduduwa University
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