Summary
Overview
Work History
Education
Skills
Accomplishments
References
Hobbies and Interests
Work Availability
Interests
Timeline
BusinessDevelopmentManager
VICTOR MUNGANI

VICTOR MUNGANI

Devizes

Summary

I have more than 7 years’ experience working in the customer facing environment and have developed a compassionate approach. I work hard to get to know my clients, so I can help them enjoy their interests and hobbies. I enjoy listening to older people, I am a very patient person and am always happy to work at my client’s pace, following their lead. I am experienced in personal grooming, and I enjoy helping clients look their best. I can assist with hygiene, toileting, eating, cooking, cleaning and any administrative tasks which need support. Looking for the opportunity to make a difference in the lives of my patience and help them feel more confident about managing their lives with their current injury or illness. I can provide both physical and emotional support. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and ready to help team achieve company goals.

Overview

13
13
years of professional experience
1
1
Language

Work History

Sales Consultant

Econet Wireless
05.2022 - 05.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Maximized customer retention by resolving issues quickly.
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.

Customer service officer

Steward Bank Limited-Zimbabwe
01.2017 - 05.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.

Voluntary Care Assistant

Old People’s Home
01.2016 - 01.2016


  • Checking patient vitals such as temperature, blood pressure and blood sugar levels transporting patients between rooms and appointments or testing locations maintaining patients’ stability by checking vital signs and weight and recording intake and outtake information
  • Evaluating patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Obtaining client medical history, medication information, symptoms, and allergies.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.

Merchandiser

Delta Beverages
01.2011 - 12.2014
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Education

Diploma - Health And Wellness

Alison Online Course
Online
03.2023

Higher National Diploma - Human Resources Management

Masvingo Polytechnic College
Masvingo ,Zimbabwe
12.2012

Skills

  • Home Health Care
  • CPR and First Aid
  • Time Management
  • Customer Relationship Management
  • Persuasive Communication
  • Direct Patient Care
  • Caring Companionship
  • Customer Service
  • Elderly Care
  • Dependable and Responsible
  • Compassionate Care

Accomplishments

  • Experienced resourceful and effective back-office functions with proven proficiency in all aspects of retail banking that got me awarded best customer service personnel in August 2018.
  • Accomplished player, multiskilled combined with success in retail banking and customer relationship management.
  • Demonstrated ability to consistently monitor regulatory procedures to ensure standards are met and surpassed.
  • Received a recommendation letter from one of our HVC customers for exceptional services in 2020 and put in file.
  • Top selling sales associate who regularly exceeds client expectations by building ongoing quality relationships.

References

REFERENCES AVAILABLE UPON REQUEST

Hobbies and Interests

Love shopping and driving around.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

READING

Timeline

Sales Consultant

Econet Wireless
05.2022 - 05.2024

Customer service officer

Steward Bank Limited-Zimbabwe
01.2017 - 05.2022

Voluntary Care Assistant

Old People’s Home
01.2016 - 01.2016

Merchandiser

Delta Beverages
01.2011 - 12.2014

Diploma - Health And Wellness

Alison Online Course

Higher National Diploma - Human Resources Management

Masvingo Polytechnic College
VICTOR MUNGANI