Summary
Overview
Work history
Education
Timeline
Work availability
Quote
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victor lovelock

Manchester

Summary

Highly motivated and skilled customer-focused professional experienced individual who is always well presented.

A good company advocate who works well under pressure, whilst delivering duties effectively and accurately.

I have the ability to work in a team setting or alone unsupervised. Looking for the opportunity to use my life experience along with work knowledge to the benefit of a company or a role where I can express and show my worth.


Overview

5
5
years of professional experience

Work history

Heart of House

Trafford Housing Trust / L & Q
Manchester, Lancashire
03.2018 - 08.2023
  • Delivered front of house duties with warm and professional manner. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Answered telephone calls, compiling detailed notes and promptly forwarding as required. Liaised with office cleaners and maintenance service providers for jobs. Coordinated and facilitated internal and external company events. Applied expertise in company products and services to answer questions.

Guest Relations Manager

Hilton Hotels
Manchester, Lancashire
  • Provided professional customer service, offering can-do attitude to all requests. Adhered strictly to policies and procedures for continued company compliance. Supported smooth workflow by helping staff across multiple areas. Resolved customer issues efficiently, seeking support General Manager when necessary.

General Manager

Cannons Health Clubs
London, Queens Park
  • Managed high-performing teams to deliver quality customer service and stable profits. Empowered staff members to contribute to continuous improvement, quality and growth of company. Delivered business strategy to drive revenue and operational efficiencies. Built and maintained loyal, long-term customer relationships through effective account management. Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions. Scheduled regular team meetings to discuss business updates, issues and recommendations. Evaluated and decided upon key investments in equipment, infrastructure and talent.

Education

GCSEs - Technology, Business studies, English, Maths,

Openshaw Technical college
Manchester

Timeline

Heart of House

Trafford Housing Trust / L & Q
03.2018 - 08.2023

Guest Relations Manager

Hilton Hotels

General Manager

Cannons Health Clubs

GCSEs - Technology, Business studies, English, Maths,

Openshaw Technical college

Work availability

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Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

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