Victor Lobo
Liverpool
Summary
Dedicated professional with expertise in effective communication and Microsoft Office proficiency. Demonstrates customer service excellence and strong time management skills, ensuring workflow optimisation. Proven ability in team collaboration, staff training and development, and cash handling expertise. Committed to leveraging skills for continued career growth in dynamic environments.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Service Manager
Has Burger Limited, Liverpool
Liverpool
2025.05 - Current
- Reduced customer wait time with improved workflow management.
- Encouraged staff professionalism leading to higher levels of customer satisfaction.
- Achieved customer satisfaction by addressing and resolving complaints promptly.
- Assigned training exercises and skill assessments to newly hired employees.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Kept appropriate stock levels to meet operational needs.
Education
M.SC - BANKING AND FINANCE
University of Chester
Chester, England 2024.05 - 2025.06
MBA - FINANCE
Sahyadri College of Engineering & Management
Mangalore, India 2020.09 - 2022.09
Skills
- Effective communication
- Microsoft Office proficiency
- Customer service excellence
- Time management skills
- Team collaboration
- Staff training and development
- Workflow optimization
- Cash handling expertise
Languages
English
Fluent
Hindi
Native
Affiliations
- Exploring new Places
- Playing Cricket
Certification
Excel for Financial Planning and Analysis (FP&A)
Timeline
Customer Service Manager
Has Burger Limited, Liverpool
2025.05 - Current
M.SC - BANKING AND FINANCE
University of Chester
2024.05 - 2025.06
MBA - FINANCE
Sahyadri College of Engineering & Management
2020.09 - 2022.09