Summary
Overview
Work History
Education
Skills
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Certification
Languages
Timeline
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VICTOR IGLUNOV

Poole,UK

Summary

Passionate about data analytics with the ability to translate data insights into actionable recommendations.

I believe that data analysis is not just about crunching numbers, but about telling a story and providing valuable insights to drive strategic decision-making.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Support Representative

LV
Bournemouth
01.2024 - Current
  • Taking calls from customers, ensuring their queries are dealt with in professional and timely manner, while always demonstrating empathy and compassion.
  • Performed over 50 calls per day

TEAM LEADER/SUPERVISOR

Conduent
Poole
07.2022 - 11.2023
  • Supervised team of 30 staff members.
  • Identifying insights and potential issues based on analysed data using MS Excel formulas and data formatting, Pivot Tables, VLOOKUP and XLOOKUP as well as other formulas.
  • Created dashboards for stakeholders to keep track of main KPI's.
  • Providing insights to management based on data about performance of call centre.

SOCIAL MEDIA ANALYST

Conduent
Poole
08.2019 - 07.2022
  • Conducting research and preparing reports to address specific issues based on customer interaction providing insights to management Using Google Sheets and MS Excel formulas
  • Contributed to development of research tools using strong knowledge of quantitative and qualitative methodologies
  • Mentored and managed market analysis team members
  • Responded to internal and external queries about data and research
  • Improved engagement on social media platforms with brand by 24%

CUSTOMER SUPPORT ASSOCIATE

Conduent
Poole
12.2018 - 08.2019
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Constantly performed above average achieving and exceeding KPI target of 92%

WAREHOUSE OPERATIVE

Bofa International Ltd
Poole
12.2017 - 12.2018
  • Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications
  • Observe machine operations to ensure quality and conformity of filled or packaged products to standards

WAREHOUSE OPERATIVE

MASH Purveyors
London
06.2016 - 11.2017
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards

TEAM MANAGER/SUPERVISOR

Sel & Companies LTD
Republic of Moldova
07.2008 - 06.2016
  • Analysed operations to improve restaurant efficiency and service levels
  • Achieved financial goals through rigorous restaurant budgeting and forecasting
  • Improved quarterly revenue by 28% in first quarter.
  • Improved Front-of-House staff productivity by elevating greeting and seating processes

Education

Higher National Diploma - Economics

USM UNIVERSITY OF STATE OF REPUBLIC OF MOLDOVA
Republic of Moldova
02.2011 - 05.2015

Skills

  • SQL
  • R
  • Tableau
  • Power BI
  • Alteryx
  • Excel
  • Reporting and Analysis
  • Analytical and problem-solving skills
  • Process improvement
  • Communication skills

Certification

  • Google Data Analytics Professional Certificate
  • Microsoft Excel - Basic & Advanced ID: 92400468
  • Bootcamp in Front End Development Trilogy Skills
  • People Management Fundamentals.
  • First Aid at Work Certificate
  • Fire Warden Certificate

Languages

Russian
Fluent
English
Fluent
Romanian
Native
Spanish
Beginner

Timeline

Customer Support Representative

LV
01.2024 - Current

TEAM LEADER/SUPERVISOR

Conduent
07.2022 - 11.2023

SOCIAL MEDIA ANALYST

Conduent
08.2019 - 07.2022

CUSTOMER SUPPORT ASSOCIATE

Conduent
12.2018 - 08.2019

WAREHOUSE OPERATIVE

Bofa International Ltd
12.2017 - 12.2018

WAREHOUSE OPERATIVE

MASH Purveyors
06.2016 - 11.2017

Higher National Diploma - Economics

USM UNIVERSITY OF STATE OF REPUBLIC OF MOLDOVA
02.2011 - 05.2015

TEAM MANAGER/SUPERVISOR

Sel & Companies LTD
07.2008 - 06.2016
VICTOR IGLUNOV