VICTOR IGLUNOV
Poole,UK
Summary
Passionate about data analytics with the ability to translate data insights into actionable recommendations.
I believe that data analysis is not just about crunching numbers, but about telling a story and providing valuable insights to drive strategic decision-making.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Support Representative
LV
Bournemouth
01.2024 - Current
- Taking calls from customers, ensuring their queries are dealt with in professional and timely manner, while always demonstrating empathy and compassion.
- Performed over 50 calls per day
TEAM LEADER/SUPERVISOR
Conduent
Poole
07.2022 - 11.2023
- Supervised team of 30 staff members.
- Identifying insights and potential issues based on analysed data using MS Excel formulas and data formatting, Pivot Tables, VLOOKUP and XLOOKUP as well as other formulas.
- Created dashboards for stakeholders to keep track of main KPI's.
- Providing insights to management based on data about performance of call centre.
SOCIAL MEDIA ANALYST
Conduent
Poole
08.2019 - 07.2022
- Conducting research and preparing reports to address specific issues based on customer interaction providing insights to management Using Google Sheets and MS Excel formulas
- Contributed to development of research tools using strong knowledge of quantitative and qualitative methodologies
- Mentored and managed market analysis team members
- Responded to internal and external queries about data and research
- Improved engagement on social media platforms with brand by 24%
CUSTOMER SUPPORT ASSOCIATE
Conduent
Poole
12.2018 - 08.2019
- Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Constantly performed above average achieving and exceeding KPI target of 92%
WAREHOUSE OPERATIVE
Bofa International Ltd
Poole
12.2017 - 12.2018
- Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications
- Observe machine operations to ensure quality and conformity of filled or packaged products to standards
WAREHOUSE OPERATIVE
MASH Purveyors
London
06.2016 - 11.2017
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
TEAM MANAGER/SUPERVISOR
Sel & Companies LTD
Republic of Moldova
07.2008 - 06.2016
- Analysed operations to improve restaurant efficiency and service levels
- Achieved financial goals through rigorous restaurant budgeting and forecasting
- Improved quarterly revenue by 28% in first quarter.
- Improved Front-of-House staff productivity by elevating greeting and seating processes
Education
Higher National Diploma - Economics
USM UNIVERSITY OF STATE OF REPUBLIC OF MOLDOVA
Republic of Moldova 02.2011 - 05.2015
Skills
- SQL
- R
- Tableau
- Power BI
- Alteryx
- Excel
- Reporting and Analysis
- Analytical and problem-solving skills
- Process improvement
- Communication skills
Certification
- Google Data Analytics Professional Certificate
- Microsoft Excel - Basic & Advanced ID: 92400468
- Bootcamp in Front End Development Trilogy Skills
- People Management Fundamentals.
- First Aid at Work Certificate
- Fire Warden Certificate
Languages
Russian
Fluent
English
Fluent
Romanian
Native
Spanish
Beginner
Timeline
Customer Support Representative
LV
01.2024 - Current
TEAM LEADER/SUPERVISOR
Conduent
07.2022 - 11.2023
SOCIAL MEDIA ANALYST
Conduent
08.2019 - 07.2022
CUSTOMER SUPPORT ASSOCIATE
Conduent
12.2018 - 08.2019
WAREHOUSE OPERATIVE
Bofa International Ltd
12.2017 - 12.2018
WAREHOUSE OPERATIVE
MASH Purveyors
06.2016 - 11.2017
Higher National Diploma - Economics
USM UNIVERSITY OF STATE OF REPUBLIC OF MOLDOVA
02.2011 - 05.2015
TEAM MANAGER/SUPERVISOR
Sel & Companies LTD
07.2008 - 06.2016
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