Victor Gomes

Accomplished professional with extensive expertise in people management, leadership, and strategic planning. Demonstrates exceptional skills in change management, interpersonal and communication abilities, and negotiating and influencing. Proven track record in project management, astute commerciality, and sound financial acumen. Adept at conflict management, decision making, team development, and ensuring safety regulations knowledge. Experienced in operational development strategy, board paper writing and reporting, and regulatory compliance. Committed to driving organisational success through effective leadership and strategic initiatives.

Results-driven Head of Operations adept at transforming business processes and boosting efficiency. Spearheaded multiple initiatives that streamlined operations, reduced costs, and improved overall productivity. Known for fostering strong team collaboration and driving sustainable growth.

• Expanded annual turnover from £2 million to £25 million between 2017 and 2024, driving significant business growth and market expansion.
• Delivered a cumulative Return on Investment (ROI) of 151% on capital investments over the same period, ensuring long-term financial sustainability and profitability.
• Increased EBITDA by 136%, optimizing operational efficiency and maximizing profitability through strategic planning and cost control..
• Spearheaded the launch of 13 new sites (2017–2024) within the planned time frame, driving exponential revenue growth and significantly expanding the business portfolio and market presence.
• Led the seamless integration of the NINJA Warrior concept into the existing portfolio, enhancing brand reach and establishing a scalable, high-performing operational framework.
• Implemented data-driven Key Performance Indicators (KPIs) for customer service, optimizing the customer journey and elevating service excellence.
• Introduced a comprehensive Risk Management System, providing real-time updates to ensure full compliance with evolving health and safety regulations and legislative standards.
• Delivered a 31% increase in EBITDA at LEGOLAND Windsor Resort (2013–2016) through strategic financial oversight and operational improvements.
• Led theFood and Beverage Department team to win LEGOLAND Windsor Team of the Year (2015), fostering a high-performance culture and operational excellence.
• Improved Mystery Shopper scores by 12% (2014), reinforcing a commitment to customer service excellence.
• Achieved the highest profit per guest across all LEGOLAND Parks and Merlin Entertainments Theme Parks (2013), demonstrating exceptional financial and operational leadership.