Victor De Campos

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• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Analyzed data to prepare reports and identify process improvements.
• Collaborated with internal departments to verify customer satisfaction and order accuracy.

• Set up and ran a flower packaging line, leading a team of 12-20 people to process and package an average of 100,000 bouquets each week
• Implemented continuous improvement projects to enhance the efficiency and quality of the production process and the performance of the staff
• Provided training and coaching for new section leaders and operative staff, increasing their skills and productivity
• Conducted regular safety and quality checks, ensuring compliance with company standards and regulations
• Investigated accidents and near misses, updating training and policies to prevent recurrence and protect staff
• Minimised waste by training staff in hygiene and correct product handling, saving costs and resources.
• Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
• Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
• Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
• Coordinated safety improvement activities and training to promote safety awareness.
• Liaised with manager to discuss adverse trends and identify and resolve production issues.

• Maintaining H&S, GMP, KPI, Food Safety and CCP standards in all processes, collaborating with the manager on a yield project to reduce waste and improve efficiency
• Performing swabbing, temperature checks and food-handling monitoring, ensuring compliance with current hygiene standards and regulations
• Conducting thorough food hygiene and safety training, providing staff with additional resources and feedback for continued learning and improvement
• Covering team leaders when required, demonstrating leadership and flexibility.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Monitored and verified quality in accordance with statistical process or other control procedures.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
• Conducted routine inspections to check quality and compliance with established specifications.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Performed root cause analysis to determine quality issues and develop long-term solutions.
• Set up machining, performed required maintenance and made adjustments to machines.
• Completed job cards correctly and on time.

• Operated the Rondo, a pastry machine that makes bases and lids for pies
• Gained extensive experience with pastries and mixers in the pastry room
• Handled the ovens with care and efficiency.
• Set up machines to start production cycles and controlled machine settings.
• Provided on-the-job training to newly hired workers and team members.
• Fed raw materials into machines.
• Performed quality checks to identify finish discrepancies.

• Led 18 people across three teams: customer service, commercial (selling advertising) and collection
• I worked developing and providing training to the team, increasing their negotiation and customer service skill and then we increased the customer satisfaction, the number of purchases also we collected more than £40.000 from bad payers in less than one year
• Demonstrated strong skills in negotiation, leadership, strategic vision, quick decision-making and problem-solving
• Worked closely with the company’s logistics and marketing departments, improving communication and supply chain management
• Implemented customer complaint response strategies, ensuring timely and effective follow-up and customer satisfaction
• Monitored business and process metrics to evaluate and improve customer service performance
• Stayed updated on product and service changes and communicated them to customers
• Maintained up-to-date knowledge of product and service changes
• Delivered friendly, knowledgeable, and professional service and support to customer requests.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Boosted team performance by developing customer service training materials and conducting service training.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Checked and received products from suppliers, updated the WMS (SAP) with every stock movement and ensured accuracy of physical and system inventory
• Implemented optimal in-put and out-put performance in the warehouse
• Operated forklift safely and efficiently
• Enhanced warehouse efficiency by analysing inventory processes and implementing strategic improvements
• Led monthly stock-take and inventory-count activities, resolving discrepancies effectively and efficiently
• Managed stock locations carefully, selecting optimal variables and container types to meet storage needs
• Received new stock and input values into computer system.
• Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Determined and performed appropriate adjustments of authorized stock levels.
• Performed inventory control, such as counting, and stocking merchandise.
• Monitored inventory levels in stockrooms and alerted management to any discrepancies.