Victor Ani

• Worked with teams to develop company-wide information assurance, security standards and procedures.
• Developed and maintained company-wide endpoint security solutions.
• Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more.
• Created standardized incident response program to outline immediate and consistent remediation of security breaches.

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• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.

• Researched market trends to identify customer needs and preferences for strategic planning.
• Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
• Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
• Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.