Victor Aboytes
San Antonio,TX
Summary
Dedicated Customer Service professional with over 10 years of experience, knowledge of customer service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
6
6
years of professional experience
Work history
Customer Service Representative
Avalonbay Communities Inc
11 2023 - 01 2024
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Frost Bank
San Antonio
2016.12 - 2022.12
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information via phone or email
- Answered customer telephone calls and emails promptly to avoid on-hold wait times
- Maintained customer loyalty by avoiding account closure requests.
Education
Diploma - Spanish Language And Literature
Wyandotte High School
Skills
- Complaint Resolution
- Active Listening
- Technical Support
- Microsoft Outlook
- Documentation
- Problem-Solving Abilities
- Decision Making
- Call Center Experience
Accomplishments
- Employee of the year 2019
Languages
Spanish
Fluent
Timeline
Customer Service Representative
Frost Bank
2016.12 - 2022.12
Customer Service Representative
Avalonbay Communities Inc
11 2023 - 01 2024
Diploma - Spanish Language And Literature
Wyandotte High School